Job Information
NorthWest Senior & Disability Services Diversion & Transition Eligibility Specialist in McMinnville, Oregon
Job Descriptions:
We look for skilled employees who are passionate about our mission and values, and providing excellent customer service.
We value our employees and the people we serve and it shows!
Our mission is to promote dignity, independence and health: honor choice & empower people.
Our Values are Service, Compassion, Integrity, Professionalism
Recruitment #: 457-02-25
Closes: March 17, 2025 (Last day for lateral internal transfers 2/27/25).
Location: McMinnville, OR
Salary Range: Starting at $4,307 per month, with excellent benefits (see below),
Excellent Benefits: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.
General Description
Meets Agency Mission, Vision and Values by determining financial eligibility for benefits and enrolling consumers, and ongoing maintaining of consumer enrollment in various medical assistance programs.
NOTE: Eligibility Specialist positions may focus on specific outcomes and focus on carrying a specific workload, such as specializing in intakes, recertifications, or a combination of all noted outcomes. Specialization may be subject to change.
Essential Functions
Determine eligibility for participation in financial, medical, and SNAP benefits
Conduct annual reviews of financial eligibility for participation in financial, medical and SNAP benefit programs
Provides ongoing consumer maintenance
Provides additional assistance to consumers as needed
Promotes person centered services
Protects consumers and reduces Agency risk
Provides excellent service in a professional manner
- Determine eligibility for participation in financial, medical and SNAP benefit programs by:
Interview individuals via phone or in person to gather necessary information.
Explain benefits and resources available.
Review application document for completeness (may include helping individual through application process).
Assist applicant in obtaining verifications.
Collaborate and coordinate with others including Department of Human Services, Oregon Health Authority, Coordinated Care Organizations, attorneys, behavioral health partners, pharmacies, Social Security Administration, Medicare, medical providers, etc.
Process forms and documents.
Apply program rules and policy to determine if individual qualifies for programs.
Provide notification of eligibility decisions timely and completely as outlined in rules and policy.
Maintain electronic and paper consumer files.
Cover incoming calls on eligibility for unit, i.e. “Worker of the Day.”
- Conduct annual reviews of financial eligibility for participation in financial, medical and SNAP benefit programs
Ensure consumer receives re-determination information.
Review returned materials for completeness.
Contact consumer for additional information or to clarify as necessary.
Apply program rules and policy to determine if individual continues to qualify for program.
Provide notification of eligibility decisions timely and completely as outlined in rules and policy.
Maintain electronic and paper consumer files.
Process information, forms and documents between determinations to ensure consumer benefits are current.
- Provide ongoing consumer maintenance
Receive, review and process updated information from consumers.
Adjust benefits as needed.
Verify information.
- Provide additional assistance to consumers as needed
Process and review forms and data related to MMIS database.
Provide addition resources and community referrals as appropriate.
Attend consumer hearings and providing testimony as necessary.
Process other reports as necessary, such as reporting deceased consumers, monthly reports to manager on closed, denied and withdrawn cases.
(FOR BILINGUAL POSITIONS ONLY)
Ensure Non-English speaking consumers receive services
Communicate with individuals whose primary language skills are non-English.
Provide services to consumers whose primary language skills are non-English.
Serve as an interpreter for the Agency in identified language pair, including oral and written, interpret and explain forms, explain rules and policies, etc.
Translation of written materials.
- Promote person centered services
Embrace and exhibit the Agency Mission and Core Values.
Understand the role of consumer choice.
Interact with the public, consumers, co-workers and others in a patient, respectful and culturally appropriate manner.
Educate self and others of resources available for populations served, including researching electronic and written materials and Aging and Disability Resource Connection of Oregon resource database.
Understand other Agency resources and accessing resources and assistance to consumers as needed
- Protects consumers and reduces Agency risk
Follow policies, regulations and requirements of project and Agency; document plan and progress as required.
Serve as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation.
Maintain and sharing information according to privacy regulations.
- Provides excellent service in a professional manner
Meet the needs of consumers, follow through, meeting deadlines, and maintain skills and knowledge to perform the job.
Apply the required knowledge and skills and exhibit critical thinking and problem solving.
Exhibit good decision making, problem solving and work habits.
Meet quality standards in accuracy, judgment, timeliness and following policy and procedure.
Exhibit good work habits, including organizational skills, regular attendance, working independently, seeking and offering assistance when needed.
Exhibit technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, assessment programs like as CAPS, Oregon ACCESS, etc.);
Regular attendance to meet the demands of this job and provide necessary services.
Supervisory Responsibilities
None
Required Experience:
Minimum Qualifications – Education and Experience
A qualified applicant will have a minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required to do the essential functions of this job. The following qualifications meeting the minimum requirements will be considered:
Bachelor’s degree in social sciences or any related field
Work or volunteer experience working directly with consumers in social service type settings. Experience can be substituted for education.
Any combination of related education and relevant work experience equaling at least 4 years.
(FOR BILINGUAL POSITIONS ONLY)
- Successful completion of a Language Proficiency Test
Knowledge, Skills, and Abilities
The successful applicant must have the following general skills, including the ability to:
Understand and interpret applicable policies and apply them to problem-solving and decision-making in order to serve external and internal customers
Apply the knowledge and skills in a timely, accurate, and efficient manner to meet deadlines
Process a high volume of work with critical deadlines
Organize and prioritize work to meet required time timeframes
Multi-task
Collaborate and coordinate with others
Build relationships and network
Exhibit excellent interpersonal communication and listening skills
Exhibit good judgment, and use courtesy and tact
Speak, read, write, and understand English
Follow verbal and written instruction
Know and commit to abide by rules governing consumer confidentiality and mandatory reporting
The successful applicant must have the following job-specificskills, including the ability to:
Learn available services of Agency and other community services
Apply knowledge of program rules
Utilize general math skills
Interview and obtain general and financial information
Understand the role of the individual’s preferences in care success
Keep up with fast changing rules through training and resources provided by the Agency
Learn and use database to maintain complete and timely files, including data entry and narration of ongoing work
Meet quality work standards
Learn and apply general office practices such as confidentiality rules, employee records maintenance, client records maintenance, and agency policies and procedures applicable to the specific program and area of work
Use extensive business-English skills (grammar, spelling, and punctuation)
Operate a personal computer, copier, fax machine, phone, and general office equipment, etc.
(For Bilingual) Successfully demonstrate the required level of oral and written proficiency for bilingual duties in identified language pair (English/Spanish, Russian, ASL, etc.)
Other Requirements
The successful applicant must have the following skills, including the ability to:
Support the agency’s mission, ethics, and values
Secure and maintain a valid driver’s license in the state of Oregon, or an acceptable alternative means of transportation
Commit to regular attendance as it is required to meet the demands of this job
Pass a criminal background check successfully
Maintain and share information according to privacy regulations
Serve as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation
Comply with the COVID-19 Vaccination Mandate (see below)
Complete necessary work as assigned
COVID-19 Vaccination Mandate
In accordance with the vaccination order issued by the state of Oregon all new hires in this position must comply with Oregon Administrative Rule (OAR) 333-019-1010, COVID-19 Vaccination Requirement for Healthcare Providers and Healthcare Staff in Healthcare Settings. To be in compliance with this rule, an employee must be fully vaccinated and provide proof of vaccination, or provide a medical or religious exemption request form by their first day of employment.
Proof of vaccination means documentation provided by a tribal, federal, state or local government, or a health care provider, that includes an individual’s name, date of birth, type of COVID-19 vaccination given, date or dates given, depending on whether it is a one-dose or two-dose vaccine, and the name/location of the health care provider or site where the vaccine was administered. Documentation may include but is not limited to a COVID-19 vaccination record card or a copy or digital picture of the vaccination record card, a print-out from the clinic, or the Oregon Health Authority’s immunization registry.
Religious or Medical exceptions must be documented on an OHA COVID-19 Vaccine Medical Exception Request Form or COVID-19 Vaccine Religious Exception Request Form. These forms can be found online or requested from the HR department.
Work Environment and Physical Demands
Eligibility Specialists typically work in an office environment. They must be able to:
Use a computer, telephone, and other office equipment
Tolerate and be able to work where the noise level is that of a typical office
Encounter frequent interruptions throughout the work day
Regularly sit, talk, or hear
Use repetitive hand motions
Handle objects and sustain a sense of touch
Stand, walk, reach, and bend
Lift up to 25 pounds
This position requires occasional travel to consumers in a variety of settings, homes, facilities, etc. of varying levels of cleanliness and repair. Field work requires driving an Agency car or personal vehicle, and carrying and using a laptop computer.
Contact with the public in home or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Classification: Bilingual Diversion & Transition Eligibility Specialist
Position Number: Varies
Salary Range: R19
FLSA Status: Non-exempt
Unit: Varies
Location: Salem, OR
Reports To: ONE/Eligibility Program Manager
Union Status: Represented
Last Revision Date: April 2023
This job description is a general guide for the job to be performed and does not cover everything. Employees may be required to perform other duties, including covering for, and in, other offices. Employees are expected to follow and perform other job-related duties requested by their manager.
Reasonable accommodations will be made as needed.
Job descriptions are subject to change.
Keyword: Diversion & Transition Case Manager
From: NorthWest Senior & Disability Services