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Center 2 (19050), United States of America, McLean, Virginia

Sr. Manager, Identity & Access Management | Retail Bank

As a Senior Risk Manager at Capital One, you will be part of the Capital One Retail Risk Office and focus primarily on Identity & Access Management (IAM) risks.

We are seeking an experienced technology risk professional, who excels in a team environment, displays strong leadership skills, and motivates others. They must be proficient in managing and directing their own work independently, while influencing partners across the company and across multiple levels of the organization. This person will have excellent communication skills, attention to detail, strong analytical skills, quickly adapts to change, and is self motivated. You will have the opportunity to work with cross functional teams. You will do this in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes strategic thinking, and supports continuous learning and growth.

This role will primarily support risk management activities related to Identity & Access Management across the Bank Tech and Premium Product Experience (PPX) lines of business, including Audit and Regulatory commitments and engagement with Senior Leaders.

Responsibilities:

• Be the risk management thought leader and advisor to the Bank Tech and Retail Risk leadership teams, serving as the subject matter expert on our IAM risk management approach, frameworks and processes. Advise and guide our team to engineer technology and processes that removes risk from the environment and improve our daily operations in alignment with our strategic direction.

• Oversee the program management of IAM risk management. Lead and collaborate with various teams to drive the execution to improve, create, and validate requirements, processes, controls, and metrics to measure process efficiency and effectiveness. Drive the projects end to end, which may include the creation and maintenance of formal process documents and supporting artifacts.

• Be the point of contact for Retail Risk to the IAM leadership team and partners across the company. Proficiently tailor verbal and written communications to the audience’s needs and levels. Articulate our program’s strategy, processes, intent, inputs and outputs, related failure modes, and measurements when representing the department in projects, meetings, reports, and communications.

• Manage the issue resolution process by proactively identifying and mitigating risk related to the delivery of the projects and program. Resolve complex problems, where expertise is required to interpret against policies, guidelines, requirements or processes; escalate breakdowns in the process by asking probing questions and identify and involve the right stakeholders to correct breakdowns.

• Prepare the program and team for annual risk assessments by working with other risk and audit colleagues to understand the assessment process and criteria. Analyze the program and team’s gaps and create an action plan to remediate the deficiencies.

• Develop business strategies that will drive risk mitigation, well managed focus, and competitive success for Capital One in the face of shifting consumer and regulatory demands

• Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic risk management

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement and improvements through intellect, interpersonal and negotiation skills

• Display an intense focus on achieving both short and long term goals. The candidate should be able to drive and execute an agenda in an uncertain and fluid environment

Basic Qualifications:

• At least 3 years of IAM, Tech Risk, or Cyber Risk experience

• At least 3 years of people leadership experience

Preferred Qualifications:

• Security related certifications such as Security+, CISA, CISM, CISSP

• Bachelor’s Degree in Computer Science or Information Systems Engineering

• 5+ years of people leadership experience in a technology or financial services environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).