Job Information
Steampunk Service Designer in McLean, Virginia
Overview
Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government.We’repassionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changingneeds.We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone.We believe that whilegood designmakes fora good product, human-centered design makes for an excellent one.
Contributions
As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.
Responsibilities include:
Participatein all aspects of discovery tounderstand:client missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program and project objectives
Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements andvalidatehypothesis
Synthesize researchanddatato communicate insightsand make recommendationsthat will shapemission/program strategy,serviceand workflowinnovations, anda compellingfutureexperiencevision
Createjourney maps, service blueprints,vision road maps,personas,ecosystemand experience mapsthat articulateneeds, gaps, andactionable recommendations for organizational andprocessimprovements
Collaborate and communicate stakeholder and user needs on a cross functional team within an agileenvironment
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environmentand understand how research should be integrated into technologicalconsiderations
Ensureall deliverables across a variety of projectsare produced at the highestquality
Qualifications
Qualifications
Ability to obtain a U.S. governmentPublic Trust SecurityClearance
4+ years of experience in human centered design, service design,and/orcustomer experiencedesign
Current portfoliodemonstratingideology, methods, tools, skills, and craft
Thorough knowledge anddemonstratedexperience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and serviceblueprints
Experienceworking on a scrum team within the Agile delivery frameworkand experience integrating research and design into technical sprints including writingstories and storypointing
Proficiencyin tools like Adobe Creative Suite, Mural, andLucidchart
Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the bestoutcome
Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and changemanagers
A natural curiosity for solving problems coupled with strong analyticalskills
A collaborative nature with excellent written communication and presentation skills
Experience working in a project-basedenvironment
Degree or equivalent experience in HCD, and/orservicedesign
Bonus Points
Previouswork experience in or with the federal government
Previouswork experience as a consultant
About steampunk
About Steam punk
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian,Healthand DoD sectors. Through our Design Intelligence™ process , we are fundamentally changing the expectations ourFederalclients have for true shared accountability in solving their toughest mission challenges. As an employee owned company , we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
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Job Location US-VA-McLean
Posted Date 3 weeks ago (4/9/2024 9:01 AM)
Job ID 5275
Clearance Requirement Public Trust