Experience Inc. Jobs

Center 2 (19050), United States of America, McLean, Virginia

Principal Associate, In-App Marketing Strategist| Retail Bank

We are looking for a creative, detailed oriented and analytical Principal Associate In-App Marketing Strategist to support the Retail Bank’s marketing efforts in our Capital One app. This role is critical to the success and evolution of our channel. You will be a key player on a team dedicated to marketing within our Capital One mobile apps to reach customers, cross-sell new products, drive new account generation and deepen customer engagement.

Within this role, you will own a broad range of campaigns and be responsible for the management and optimization of our in-app marketing campaigns to drive growth and achieve business goals; this includes campaign management, creation and execution of testing plans and drive continued monitoring and optimization. You will collaborate with our broader Bank Marketing team to coordinate strategies across channels and ensure our campaigns are fully integrated. You will also work with our Product and Technology partners to understand their roadmaps and drive channel innovation and process improvements.

The ideal candidate will have experience managing marketing campaigns within short-form channels - developing campaign intent, test & learn strategy development, creative development, customer journey mapping & orchestration, stakeholder socialization & communication, and performance tracking & optimization.

Comfort working within ambiguity and navigating an ever-changing business landscape will be critical to success in this role. The ideal candidate will also have a keen eye for data & analytics, and experience turning data into actionable recommendations.

Responsibilities:

• Support development, execution, monitoring and optimization of marketing strategies within our Capital One owned applications

• Lead new creative development for in-app marketing placements in partnership with internal creative teams

• Map out and build campaign audiences and customer journeys the support the broader channel strategy

• Work with other channel strategy leads to coordinate campaigns and customer journeys across multiple channels

• Continuously monitor campaign performance and identify opportunities for in-flight enhancements

• Partner with teams across the Bank and Enterprise to ensure campaigns are aligned with broader organizational goals and roadmaps

• Manage stakeholder communications and expectations throughout the campaign lifecycle

• Recommend new testing opportunities to inform audience & creative optimization and drive business growth in an efficient & profitable manner

Ideal candidate will have the following skills:

• Detail-oriented with strong prioritization skills, managing multiple projects, stakeholders, and deadlines while maintaining a high level of excellence and accuracy

• Able to partner effectively with cross-functional teams across a large organization, work autonomously, and navigate ambiguity

• Understands how to map out a customer journey and build a strategy around that

• Passion for data and using analytics to tell stories and make decisions

• Highly effective communicator and storyteller, both written and verbal

• Able to balance “big picture” strategic thinking with detailed campaign planning and execution

• Thrives in an ever-changing business environment

• Resourceful, innovative, and creative thinker

• Ability to work in a fast paced environment is a plus

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 2 years experience in product marketing

• At least 2 years experience planning, executing and analyzing marketing programs

• At least 2 years driving creative strategy and developing optimization frameworks

• At least 2 years experience mapping out, planning and managing customer journeys

Preferred Qualifications:

• Masters Degree in business or marketing

• 5+ years in app marketing experience

• 5+ years of experience in financial services marketing

• 5+ years of experience with Salesforce Marketing cloud or similar marketing automation platforms or Customer Data Platforms

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).