Job Information
Steampunk IT Engineer in McLean, Virginia
Overview
Steampunk is seeking an IT Engineer to work with the Chief Information Officer (CIO) Team to support and manage internal IT infrastructure and personnel IT technology requirements as the company grows.
Contributions
Manage and oversee new computer technology used by Steampunk employees
Provide oversight for new hire orientations with new IT technology configurations, software, and remote access
Provide Tier II troubleshooting for Steampunk technology hardware and software issues and escalate with IT team and vendors, as needed
Organize and monitor Steampunk technology assets in Azure Entra/Intune/Jamf and inventory applications
Lead IT projects to completion including requirements gathering, procurement, testing, deployment, and maintenance
Enforce Steampunk IT policies and configurations with all deployed IT technology
Document processes and knowledgebase articles for the CIO Team and Steampunk employees
Participate in CIO Team Agile Sprints to accomplish quarterly goals
Management of junior level IT support Tier 1 employee(s) and Steampunk intern tasks
Provide integration support for Steampunk cloud projects
Provide backup assistance to AV and AV related events
Assist the security team with forensic investigations
Work with the CIO Team to test, deploy, and troubleshoot new technologies and applications
Qualifications
Required Skills:
2+ years experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and configurations
Ability to install and configure Windows 10/11, MacOS, and iOS operating systems on laptops and devices
Manage user and computer accounts in Microsoft Azure Active Directory
Hardware and software procurement experience
Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls, remote access to Steampunk cloud systems
Ability to integrate and test software applications
Experience with troubleshooting Microsoft (Office) 365 applications
Possess good communication skills and the ability work directly with Steampunk employees and contractors to troubleshoot IT issues
Preferred Skills:
Azure Active Directory/Intune integration experience
FreshService or similar IT ticketing system experience
Audio and Video experience
Experience with the Slack and Microsoft Teams application
Demonstrate self-motivation and the ability to grasp concepts quickly
Help desk personnel management
Microsoft and/or Apple certifications are a plus
About steampunk
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company , we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
Refer a Friend (https://careers-steampunk.icims.com/jobs/5596/it-engineer/job?mode=apply&apply=yes&in_iframe=1&hashed=-336029103)
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Job Location US-VA-McLean
Posted Date 3 days ago (9/16/2024 8:32 AM)
Job ID 5596
Clearance Requirement None