Experience Inc. Jobs

The Member Service Representative responds to member inquiries relating to new accounts, processing service requests utilizing a contract tracking program, assistance with billing questions, payment processing, updating and maintaining member records, and use of an outage management system. The Member Service Representative is to build and maintain positive member relations by providing outstanding service to members in a courteous, professional, efficient manner.Personal qualities include attentiveness, accountability, and someone with a passion for providing an excellent member experience. Requires High School Diploma or GED equivalent as well as two years of office and customer service experience, cash handling experience, and dealing with consumers in person or on telephone. Should have experience with computer applications and general office functions.