Experience Inc. Jobs

Employment Type:

Full time

Shift:

Rotating Shift

Description:

At Loyola, we know you’re more than your job. We see you and all your potential. That’s why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family.

• Benefits from Day One

• Daily Pay

• Career Development

• Tuition Reimbursement

• Referral Rewards

Loyola University Medical Center is seeking a dedicated and detail-oriented Patient Access Coordinator to serve as the first point of contact for patients, physicians, vendors, and the public. This role is essential in delivering high-quality customer service by answering phones, providing appointment services, and managing various communications. The ideal candidate will demonstrate excellent communication skills and a commitment to enhancing patient care.

Key Responsibilities:

• Answer phones to manage paging, messaging, appointment scheduling, and general inquiries.

• Serve as the initial contact for new patients, referring physicians, and the public seeking information about physicians, staff, programs, and services.

• Screen and transfer escalated appointment-related requests to patient access schedulers, ensuring a smooth and professional handoff.

• Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.

• Effectively manage and relay messages to physicians, patients, and family members, ensuring timely and accurate communication.

• Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.

• Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.

• Support and execute the department’s disaster plan in case of equipment or network failure.

Qualifications:

• Strong verbal and written communication skills, with a commitment to providing exceptional customer service.

• Ability to problem-solve by critically evaluating information and implementing effective solutions.

• A proactive approach to quality improvement and operational efficiency.

• Experience in a healthcare or similar customer service role is preferred.

Minimum Education:

Required: High School Diploma

Minimum Experience:

Required: 1-2 years of previous job-related experience

Our Commitment to Diversity and Inclusion

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran