Experience Inc. Jobs

Join the Cleveland Clinic team at Hillcrest Hospital where you will provide world-class healthcare alongside passionate caregivers. At Hillcrest Hospital, we have over 500 registered hospital beds, and have expanded in the past several years to provide faster and more convenient care to our patients.

We are looking for a future caregiver to take on the role of a Health Unit Coordinator within our world-class team of caregivers. Within this role, you will provide a high level of customer service to patients, families, visitors, and employees to promote and supports the highest level of patient experience. Performs administrative and clerical duties to ensure efficient operational flow in their assigned department.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being, and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Responds to patient call lights in a manner that expedites appropriate follow through.

• Makes rounds on patients throughout their hospital stay.

• Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.

• Assists with processing patient admissions, transfers and discharges.

• Provides concierge service to assist patients and families with way finding and directs them to available resources.

• Assembles and maintains patient medical records and other documents related to patient care.

• Assists with unit clerical functions.

• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.

• Other duties as assigned.

Education:

• High School Diploma or GED required.

• College degree preferred.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum 1 year experience in a customer service-related role.

• Prior job experience with typing or computer training or equivalent coursework.

• Microsoft Office experience preferred

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.

• Requires frequent data entry, standing and walking for extensive periods of time.

• Requires normal or corrected speech, hearing and vision.

• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities