Experience Inc. Jobs

JOB REQUIREMENTS: This position is responsible for assisting the Veterans\' Service Officer with the general operations of the Veterans Service Office and performs a variety of administrative and clerical duties. Also provides information, consultation, direct representation and advocacy to Juneau County Veterans, their families and local Veterans Service Organizations with regard to veteran benefit and entitlement programs. ESSENTIAL FUNCTIONS The following duties are normal for this position. However, they are not to be construed as exclusive or allinclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Provides first line customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff. Interprets benefit eligibility requirements for available Veterans\' benefits. Counsels Veterans,; performs research and background checks to determine benefit eligibility. Interviews, counsels, and provides information for returning service members, recently separated Veterans, and all other eras of Veterans regarding their eligibility for benefits and other supportive services; retrieves service-related documents. Interviews, assesses, and counsels regarding loan programs; secures, prepares and coordinates documentation to fulfill federal and state requirements for loan programs. Initializes VA claims and benefits application process on behalf of Veterans ensuring deadlines are met and supporting documentation and verifications are provided. Researches and gathers supporting evidence for various claims on behalf of claimants as requested. Provides representation for clients regarding benefit reductions, denials and appeals. Advocates for clients for a successful outcome for claim. Interviews Veterans\' family members to determine eligibility for death/burial benefits/services; assists in applications for widow(er) pension, life insurance, and death and/or burial benefits. Identifies concerns, problems, and system level issues of Veterans and disabled Veterans; presents information to appropriate service entities. Provides public education and/or training on issues affecting the rights, benefits, or entitlements of Veterans and Veterans with disabilities. Complies with federal and state reporting requirements, maintains detailed records and generates reports. Participates in outreach efforts to promote Veteran benefits including placement of informational materials for the media, organizations, and Veterans. Assists in preparation community information. Assists in the preparation of state grant applications for development of the department\'s annual budget. Educates staff on benefit programs available, necessary procedures and eligibility criteria. Trains and reviews related staff work. Arranges for transportation to the VA Medical Center for Veterans. Manages Juneau County Veterans Service Office Grave Flag and Marker Program, veterans\' burials and cemetery records. Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes. Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports. Addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff. Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required by Department and County policies. Other duties as assigned. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Associate\'s Degree from an accredited college in Human Services or re ated discipline with two (2) years of work experience in human service or benefit related programs/services; or an equivalent combination of education, skills, knowledge and abilities may be considered for the job. The following must be obtained within one (1) year of hire: Veterans Administration accreditation from the National Association of County Veterans Service Officers or Wisconsin Department of Veterans Affairs; Complete and Pass Training, Responsibility, Involvement and Preparation (TRIP) and VA Talent Management Training (TMS) requirements; Obtain a Personal Identity Verification (PIV) card from the Veteran\'s Administration. Must successfully pass criminal background check. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.governmentjobs.com/careers/juneauwi