Job Information
Grand Welcome Operations Manager - Maui in Maui, Hawaii
As the Operations Manager, you will be responsible for managing processes related to housekeeping, maintenance, and QC in Track PMS. You will also manage projects related to field operations, train newly recruited employees, and audit and inspect operational work assignments to ensure the business goals of the company are achieved.
Responsibilities
Manages core operational systems and processes
Ensures Housekeeping work orders are completed as per company standard
Maintains compliance with operations expenses and budget
Manages projects for organizational improvement
Manage and organizes supply inventories regionally
Responsible for administration, including invoicing, vendor scheduling and package/delivery management
Performs pre-arrival inspections of homes to ensure quality standards
Promptly reports/corrects any inconsistencies/maintenance issues with speed and accuracy to ensure guest satisfaction
Assists with guest and owner needs, including responding to after-hours calls (evenings and weekends) in a timely manner
Performs light maintenance tasks (swap propane tanks, change light bulbs, etc)
Assists Purchase department in selecting suppliers for items related to Housekeeping
Organizes on-the job training and evaluates its effectiveness
Assists in sourcing vendors, ensuring enough bandwidth.
Maintains compliance with company policies and procedures
Conducts and collaborates in daily briefing with operations team members
Coordinates the preventive maintenance schedules for units
Coordinates with all departments in daily reporting and operations
Assist in creation of work orders
Works closely with the General Manager in supporting general operations as needed
Other duties as assigned
Requirements
Associate’s Degree or equivalent practical experience
Minimum two (2) years in operations role
Experience working in the hospitality industry
Working knowledge of housekeeping and hospitality industry standards.
Fluent English verbal/written skills
Strong organizational and time management skills, combined with outstanding written and oral communication skills
Supervisory skills combined with the ability to manage a team and hold team accountable
Ability to train, coach and develop team
Ability to adapt quickly to changing priorities, paired with problem resolution skills
Ability to work independently with a sense of urgency at times
Superior customer service skills
Ability to work self-directed
Working Conditions
The position will require travel, which may include some overnight travel, if needed, for training purposes or industry conferences. The General Manager will be expected to familiarize themselves with the various properties and be available to meet with owners at their properties or at the office.
Because Grand Welcome has property locations in diverse regions the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
Position may come into contact with pets
Employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials
Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business need, so flexibility is expected
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
The employee must frequently lift or move up to 10 pounds and occasionally lift up to 25 pounds
Compensation:
$65-70,000/year
Benefits
Competitive Compensation
Health, Dental, and Vision Coverages
401k with match
Generous PTO Offering
Career Advancement Opportunities
All the equipment you’ll need to be successful
Join a team that truly lives their values
Grand Welcome is proud to be an equal opportunity employer (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Differences are what make us better. We will ensure that all individuals with disabilities are provided appropriate accommodation to participate in the hiring process, perform core job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.