Job Information
Advia Credit Union Branch Service Manager in Mattawan, Michigan
Job Details Job Location Mattawan, MI
Position Type Full-Time Travel Percentage Up to 25%
Job Shift Weekdays and Saturdays
Job Category Member Service
Description
Employment Type: Full-Time, On-site #LI-ONSITE This Branch Service Manager position starts at $64,231.20 with an uncapped incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program. What you should know about the role The most essential function of this position is to assist the credit union members in experiencing the advantage. This is accomplished by providing outstanding service to both internal and external members as denied by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core. Branch Service Managers are responsible for leading the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Trains, directs, and supervises branch Teller team. Position could cover more than one branch. What you should know about Advia
Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve over 198,000 members and with assets near $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers. Major Duties and Responsibilities Responsible for growth and development of all Tellers in the branch/branches. Proficient in all Advia products and services. Coach and manage referral production. Manages Teller team to ensure adequate coverage for member demand. Ensures members requests/questions are resolved, include escalations. Ability to help members with loan and account opening as needed to back up Financial Solutions Specialists. Represent and promote Advia in community. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Monitor/manage service levels in branch/branches. Qualifications
Experience Three years to five years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate rou