Experience Inc. Jobs

Job Family: Information Technology

Req ID: 436646

Create a better #TomorrowWithUs

At Siemens, we believe that technology with purpose has the potential to solve the greatest challenges of our time. With over 300 thousand of the world’s most brilliant minds and the power of a presence in more than 190 countries, we make a truly global impact.

At the Portugal Tech Hub, we drive change in our businesses and services, from Portugal to the world, in areas such as Cybersecurity, Software Development and Testing, Big Data, Artificial Intelligence, Cloud, and many more.

With around a decade of history, the Portugal Tech Hub is the home of the new technologists (https://www.siemens.com/pt/en/company/jobs/jobs/portugal-tech-hub.html) – Dream Builders, Impact Creators & Future Makers.

Are you one of them? Join us!

Your mission will be…

IT Service Management and IT Service Delivery:

• Identify, Analyze, Prototype, Implement and Operate/Maintain IT services based on Azure Cloud

• Create and Maintain Service Descriptions and Operational Level Agreements for the IT services

• Work on IT Compliance topics (i.e. Export, Privacy)

• Support Cybersecurity assessments and classifications

• Ensure proper service documentation in IT tools

• Ensure proper service cost calculation, monitoring, optimization and charging of IT services

• Support team planning for related IT services

• Prepare budget planning for related IT services

• Develop, introduce and ramp up new IT services

• Closely collaborate with the technical team colleagues (Architect, DevOps Engineers) and the Scrum Master for developing, implementing and operating of IT services

• Support the cloud department in strategy development and implementation

IT Account Management:

• Coordinate pre-sales activities with prospective clients and Architects / Team Leads

• Closely communicate and work with business stakeholders

• Promote offered IT services

• Identify potential new services based on demands

Processes:

• Define and optimize operational processes and procedures in close collaboration with Architects / Teams

• Create transparency, operational excellence, define KPIs and reports

• Setup a good service management for incidents and service requests

• Work with in an agile process

Chapter Lead / Team Lead:

• Support the team colleagues regarding personal development and growth

• Setup training and growth plans for the team colleagues

• Support the department manager regarding team planning and development

• Be the responsible in-country manager for the department colleagues at the same location

• Work on P&O related topics for the local department colleagues

We are looking for someone with…

• Completed Bachelor's or Master’s degree or a comparable qualification in computer science or related technology field

• Minimum of 5 years of experience in IT operations & support

• Minimum of 3 years of experience in the area of Azure Cloud

• Minimum of 1 year of experience in the area of people management

• Optionally experience in the area of Atlassian Software Suite (Jira, Confluence)

• Strong working knowledge of ITIL principles, ITSM, IT compliance and cybersecurity

• Strong collaboration and team development skills

• Strong communication, facilitation, coaching and mentoring skills

• Strong organizational capabilities

• Experience in working with virtual, globally distributed, multicultural teams remotely

• Written and spoken English and Portuguese on a proficient level is a must, additional language like German is a plus

• Fundamental Azure Cloud knowledge is a must, more in-depth Azure knowledge is a plus

• Good agile process knowledge and mindset, preferably SAFe® certified

What you can expect from us…

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

• Top Companies to work in Portugal 2023 (by LinkedIn)

• World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)

• Most attractive company to work in 2023 - 6th place (ranking of Universum)

• Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

Please attach your CV in English.

#Siemens #PortugalTechHub #TomorrowWithUs

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!