Experience Inc. Jobs

The Customer Service Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs. Key Responsibilities: - Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. - Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes. - Manages customer cases within Sales Force to ensure all open inquiries are completed in a -- timely manner. - Processes return orders according to the client return policy - Coordinates the creation of new client customers through the master data process - Investigates and resolves customer issues, including but not limited to, shipment discrepancies, - Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected. - Provides reporting as needed to support the client and operation - Attends client meetings as needed to represent the Customer Care function. - Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction Key Competencies: - Strong sense of urgency to resolve customer issues - Highly accurate data entry and checking skills - Listening and communicating with empathy - Collaborative mindset - Ability to navigate multiple systems - Ability to work within Microsoft Suite, (basic level of Excel and Outlook knowledge) - Computer literacy in a Windows environment - Ability to communicate in a professional manner via both phone and email - Promotes a constructive team atmosphere, reflects team values, contributes actively to the team's success Minimum Job Qualifications: - Some college preferred. - Minimum 2 year experience in a customer service environment preferred. Preferred Skills: - Computer literacy in a Windows environment - Proficient in Microsoft Excel and Outlook - Proficient in Sales Force Work Environment: Office Environment Physical Requirements (being able to work sitting for 8+ hours a day, lifting, standing, etc.) - General Office Demands (This description is general in nature and is not intended to be an exhaustive list of all responsibilities. Other duties may be assigned as needed to meet company goals.) At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, please As part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position CoverMyMeds is an equal opportunity and affirmative action employer. We embrace di