Job Information
American Outdoor Brands Corporation Technology Specialist in Maryville, Tennessee
Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.
Benefits:
Health, Dental & Vision
Prescription Drug Coverage
Employee Assistance Program
Group Life Insurance
Disability Insurance
Investment 401K Plan & Profit Sharing
Discounted Employee Stock Purchase Plan
Paid Vacation, Holidays & Winter Shutdown
Tuition Assistance Program
Employee Product Discounts
Service Awards
The IT Service Desk Support Specialist Level 2 role is to support and maintain intercompany technology equipment, software, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware, software, and end user devices while ensuring its optimal performance. The candidate will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. They also participate in IT project planning, technology specifications and working with vendors and other third-party partners. Patience and tact are essential, especially in the support of non-technical individuals. The ability to multitask in a busy environment and transfer accurate information to appropriate staff is critical to this position.
Essential Duties/Responsibilities:
Manage and track inventory of hardware, including asset and software license management
Excellent verbal, and written skills required
Must possess above average time management and organizational skills
Flexibility in work schedule is required, participation in an on-call rotation to ensure 24/7 operations of critical systems, and the ability to work weekends, and holidays
Requires independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles
Team player in a fast paced, customer focused service department
The ability to work with people in varied organizational relationships
Occasional travel is required as a part of this role
Other duties as assigned
Regular attendance (as defined in our policies) is required
NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.
QUALIFICATIONS:
Experience and Education
Associates Degree preferably in Information Systems, Computer Science or equivalent experience required
3-6 years' prior Help Desk Experience with troubleshooting, installing, and configuring desktop applications and hardware required
Prior experience with CAD/CAM software and CNC machines a plus
Experience in troubleshooting a wide variety of hardware and software
Competencies and Skills
Strong Customer Service Skills, supporting and interacting with end users is necessary
Knowledge of current office automation tools and hardware platforms is desirable
Self-motivated, able to work independently
Ability to adapt to corporate and manufacturing environments
Language Skills
- Must have strong command of the English language, in both verbal and written communications.
Computer Skills
- Proficiency in Microsoft Word, Excel, Outlook, SharePoint, PowerPoint preferred.
Training Requirements:
Complete all necessary training as required by assigned department and position.
Participate in and follow all company initiatives.
Physical Demands:
Works in an office environment.
Able to sit and work at a computer keyboard for extended periods of time.
Able to lift and move up to 25 pounds occasionally.
NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Protective Equipment:
Safety glasses with side shields and hearing protection is required when on factory floor.
The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.
All employees are required to apply ergonomic principles to all job tasks.
Work Environment:
Normal office environment conditions.
Within the Smith & Wesson manufacturing facility, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting.
Work environment is similar to most manufacturing operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting.
Revised 4.24.24
Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.
Benefits:
Health, Dental & Vision
Prescription Drug Coverage
Employee Assistance Program
Group Life Insurance
Disability Insurance
Investment 401K Plan & Profit Sharing
Discounted Employee Stock Purchase Plan
Paid Vacation, Holidays & Winter Shutdown
Tuition Assistance Program
Employee Product Discounts
Service Awards
The IT Service Desk Support Specialist Level 2 role is to support and maintain intercompany technology equipment, software, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware, software, and end user devices while ensuring its optimal performance. The candidate will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. They also participate in IT project planning, technology specifications and working with vendors and other third-party partners. Patience and tact are essential, especially in the support of non-technical individuals. The ability to multitask in a busy environment and transfer accurate information to appropriate staff is critical to this position.
Essential Duties/Responsibilities:
Manage and track inventory of hardware, including asset and software license management
Excellent verbal, and written skills required
Must possess above average time management and organizational skills
Flexibility in work schedule is required, participation in an on-call rotation to ensure 24/7 operations of critical systems, and the ability to work weekends, and holidays
Requires independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles
Team player in a fast paced, customer focused service department
The ability to work with people in varied organizational relationships
Occasional travel is required as a part of this role
Other duties as assigned
Regular attendance (as defined in our policies) is required
NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.
QUALIFICATIONS:
Experience and Education
Associates Degree preferably in Information Systems, Computer Science or equivalent experience required
3-6 years' prior Help Desk Experience with troubleshooting, installing, and configuring desktop applications and hardware required
Prior experience with CAD/CAM software and CNC machines a plus
Experience in troubleshooting a wide variety of hardware and software
Competencies and Skills
Strong Customer Service Skills, supporting and interacting with end users is necessary
Knowledge of current office automation tools and hardware platforms is desirable
Self-motivated, able to work independently
Ability to adapt to corporate and manufacturing environments
Language Skills
- Must have strong command of the English language, in both verbal and written communications.
Computer Skills
- Proficiency in Microsoft Word, Excel, Outlook, SharePoint, PowerPoint preferred.
Training Requirements:
Complete all necessary training as required by assigned department and position.
Participate in and follow all company initiatives.
Physical Demands:
Works in an office environment.
Able to sit and work at a computer keyboard for extended periods of time.
Able to lift and move up to 25 pounds occasionally.
NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Protective Equipment:
Safety glasses with side shields and hearing protection is required when on factory floor.
The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.
All employees are required to apply ergonomic principles to all job tasks.
Work Environment:
Normal office environment conditions.
Within the Smith & Wesson manufacturing facility, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting.
Work environment is similar to most manufacturing operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting.
Revised 4.24.24
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled