Experience Inc. Jobs

POSITION SUMMARY: This position is primarily responsible for interacting with customers to complete transactions, opening and closing of accounts, resolving problems and cross-selling bank products and services. This position promotes business for the bank by maintaining a high level of customer service and by referring customers to appropriate staff where necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Opens a variety of accounts, verifies and processes changes to existing accounts, answers customer questions, and resolves related account problems to ensure customer satisfaction. Follows the guidelines of the continuity program with all new bank customers. • Attracts and retains customer relationships by extending a courteous greeting in person or by phone and by providing accurate and timely customer service which includes, but is not limited to, cashing checks, accepting deposits and withdrawals, handling loan payments, dispensing cashier's checks and bonds, processing savings withdrawals within established guidelines to ensure customer satisfaction. • Assists in safe deposit box transactions. Runs foreign currency transactions and exchanges in foreign currency. • Performs back-up teller duties and organizes, balances and proofs cash daily to maintain accurate transactions processed. Identifies payees and verifies signatures and endorsements. • Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements. • Answers customer telephone inquiries promptly and professionally and provides accurate information in accordance with bank policies and procedures. • Assists with night depository duties, to include logging bags, processing deposits, making change orders, issuing receipts, etc. • Promotes bank products and services by identifying customer needs and suggesting appropriate products and services to solidify and enhance customer account relationships. Recommends corrective services to resolve customer complaints. • Engages proactively as a sales representative of bank products and services to existing and prospective customers within the community by active participation in community events and/or organizations. • Maintains vault which includes balancing the vault daily and ordering and selling cash for the branch. • Maintains inventory of cashier's checks and gift cards and ensures adequate supply at all branch locations. Monitors supplies for front line and places orders when necessary.