Experience Inc. Jobs

Build Your Future Here: Thinking of changing jobs or starting your career at a growing company? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 200 banks in the United States with 132 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 and is proud to share over $7 million has been donated to local organizations since its inception. Some of Peoples Bank recent nationwide accolades: American Banker Best Banks to Work For in 2021, 2022 and 2023 Top Workplaces USA national award in 2022 and 2023 Newsweek's America's Best Banks 2023 At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Job Purpose: Responsible for the management, leadership and support of the Collector I and II roles. Will be responsible for department goals within defined timelines by establishing and maintaining an efficient and productive working environment Will be responsible for department process improvement including seeking out efficiencies, error reduction and quality control. Will provide support and resolution to complex customer service situations. Job Duties: Responsible for the management, leadership and support of the Collector I and II roles. Duties include recruiting, hiring, training, performance monitoring and overall management and leadership of Collector I and II employees. Responsible for the preparation and delivery of performance feedback that includes quarterly and annual reviews, developmental action plans, and disciplinary action, as applicable. Achieve established departmental goals within defined timelines, as well as define and implement a measurement of acceptable staff performance. Establish and maintain an efficient and productive working environment within the department based on continuous and effective staff communication. Responsible for creating agendas and conducting regular staff meetings/training sessions/coaching sessions to provide positive feedback with actionable items to ensure individual and group success. Lead associates in the Peoples way and culture. Responsible for department process improvement including seeking out efficiencies, error reduction and quality control. This includes looking for opportunities regarding client service improvement to internal partners, and ensuring Collections Procedures, compliance, and regulatory guidance is followed at all times. Review and refine processes and implement best practices. Provides support and resolution to more difficult customer service issues and ensuring manager upkeep of department documentation. Plan, assign and monitor the workflow of assigned team, maintaining optimum direct contact with borrowers while ensuring delinquency and losses remain within set goal. Ensure proper backup support for Collectors during vacations, illnesses and other leaves of absence. Education, Job Skills and Qualifications: Bachelor's Degree or equivalent work experienced required. 5 years banking experience preferred. 2 years d