Experience Inc. Jobs

Installation Coordinator - Remote

10% Travel Required

Come build something that matters.

The Stanley Black & Decker Smart Storage Team is growing in dynamic new ways and we recognize that the right people, offering their expertise and ideas, will enable us to continue our success. Stanley Black & Decker is one of the world’s most recognized and trusted brand names. We pride ourselves on providing exceptional customer service.

As a Vertical Support Specialist, you will support our Customer Excellence Team by managing specific projects that include field installation. This includes creating quotations for our sales team using product configurators, entry of simple product orders, coordination of product delivery with manufacturing and maintaining a schedule with alignment to forecast expectations.

Success in this role will include the ability to manage projects using multiple resources from the quotation stage to job completion. This individual will be required to work in a fast-paced environment, have an attention to detail and be well organized. In addition, must demonstrate proficiency in written and verbal communications, along with the ability to utilize, learn and adapt to business processes, product and technology.

The Job:

As a Vertical Support Specialist, you’ll be working as a remote employee.

You’ll get to:

• Use vendor provided configurator to construct vertical lift module quotations for direct customers and sales representatives

• Communicate delivery expectations and customer requirements to vendor project managers for specific customer orders

• Work with purchasing department to request purchase orders for vendors for material and installation

• Prepare documents to solicit bids from preferred list of vendors (independent contractors) for installation quotations

• Evaluate and understand standard and complex installation responsibilities for both the installation team and customer on projects

• Resolve basic issues on job-sites, such as installers/customers not fulfilling the agreed upon responsibilities, improper working conditions and damaged material. Report escalated conflicts to team lead and supervisor

• Regularly communicate information to the territory sales manager, customer and installation team, such a material delivery schedule, delivery expectations, and special equipment included on the order

• Provide basic technical support on product to installers and customers, consulting internal technical support team

• Update internal systems with status updates and information on manufacturing, shipping, delivery and installation

• Support manager in preparing project forecast of projects for each month and quarter

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• High School Diploma/GED required, Associates Degree Preferred

• Min. 3+ years of experience in an Installation Coordination or Project Support role

• Minimum of 12 months in current role (internal applicant)

• Intermediate Project Management Skills

• SAP system and Salesforce.com knowledge preferred, along with proficiency with MS Office with emphasis on Word, Excel, and Outlook

• Knowledge of reading architectural drawings preferred

• Ability to travel on occasion for training

The Details:

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.

• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.

• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

#LI-Remote

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)