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Description The Clinic Liaison is responsible for assisting with staffing needs, handling equipment repairs and facility issues. This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Colon & Rectal Surgery Associates location in Maplewood. A $2,000.00 sign-on bonus will be offered. The bonus will be paid in three installments; the first installment of $500.00 will be paid out on the pay period after completing 3 months, the second installment of $500.00 will be paid out on the pay period after completing 6 months, and the final installment of $1,000.00 will be paid out on the pay period after completing 12 months of employment. Internal applicants are not eligible for the sign-on bonus. Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. Essential Functions: Process and approve staff timecards including Paid Time Off (PTO) requests Monitor work logs and distribution of work to staff Provide input and examples on employee performance to manager to include on employee performance reviews and other performance management needs Monitor phone queues and ask for help when hold times are too long Assist in organizing CRSAL-provided lunches Act as first contact for vendors such as linens and hazardous waste Obtain information and attempt to resolve patient complaints (including HIPAA concerns such as patient received another patient's colonoscopy prep) and IT issues (EMR/OBERD problem solving). Escalate to Regional Manager for any follow up needed. Handle cleaning issues and temperature control Order medical and office supplies Send equipment out for repair and obtain approval of quotes before the repairs are completed Any and all other duties as assigned Refer to applicable job description (e.g., Patient Service Representative, Clinic Assistant, etc.) Education and Experience Requirements: High School Diploma/Equivalent Experience in healthcare setting required Refer to applicable job description for other requirements Essential Requirements: Ability to: Comply with company policies, procedures, practices and business ethics guidelines. Complete job required training. Comply with all applicable laws and regulations, (e.g., HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance Work in the clinic/office during business hours Travel independently throughout the clinic/office (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Communicate and interact in a respectful and professional manner Prioritize workload while being flexible to meet the expectations of the daily operations Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate equipment and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations, if required Performance Expectations - i-Health's Core Values: Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively Environmental Conditions: Clinic/office setting Notes Infinite Health Collaborative (i-Health) is an Equal pportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification. Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.