Experience Inc. Jobs

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. About the role: The Portal Coordinator is responsible for oversite regarding the onboarding and training of the customer assigned as the portal coordinator for the physician practice. This role serves as the primary contact for the practice-based portal coordinator for inquiries related to case entry and management throughout the insurance authorization process. Ensures portal coordinators are meeting expectations as outlined by the Intracept Patient Access program and physician customer. Location: Remote; minimal travel (<10%) Your responsibilities will include: Contact all newly appointed portal coordinators within acceptable timeframe as determined by management. Reinforce expectations regarding Salesforce practice facing portal use, documentation upload requirements, and methods of communication. Receives and responds to customer inquiries within the timeframe as determined by management. Document all interactions timely and comprehensively. Draft written communication for letters and e-mails to patients, physician offices, and internal customers as needed. Support internal and external customers with inquiries and education regarding the Intracept portal and internal authorization process. Identifies inefficiencies and opportunities for process improvement. Position may require periodic travel to meet with local sales reps, physicians, and customer staff. Perform other related duties as assigned, including special projects. Required qualifications: 2+ years' experience in a clinical or prior authorization setting in pain management or orthopedic spine specialties. 2+ years' experience successfully training others High school diploma or GED Preferred qualifications: Knowledge of medical terminology with a focus on the spine. Skill in the use of software applications such as electronic medical records (EMR), payer portals, Microsoft Office. (Salesforce experience is a plus.) Ability to work independently and problem-solve Ability to interact and communicate with people over telephone and virtual meetings in a professional manner. Strong ability to read and understand clinical documentation and radiology reports; extracting key information as it pertains to vertebrogenic pain. Ability to read, understand, and apply payer medical policy criteria and exclusions. Ability to plan, organize, and execute daily activities with minimal oversight. Ability to gather data, compile information, and prepare reports. Ability to create, compose, and edit written materials. Knowledge of medical billing procedures Requisition ID:587588 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer. Boston Scientific maintains a prohibited substance freeworkplace. Pursuant to Va. Code * 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination. Boston Scientific is an Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran