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FleetPride Service Writer in Mankato, Minnesota

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! ### Essential Tasks Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet or presentation software. Open, sort, and distribute incoming correspondence, including faxes and email. Answer telephones, direct calls and take messages. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information relative to repairs being performed, schedule repairs, address complaints. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work. Prepare responses to correspondence containing routine inquiries. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Estimate, schedule and invoice repairs in a knowledgeable manner Obtain authorization for all credit cards payments (VISA, MasterCard, American Express) and process credit card payments. Coordinate road call requirements. Follow up to be sure work is performed in a timely manor. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call. Process payments from cash and charge customers. Determine the status of the customers account and any payment needs prior to scheduling the work. Balance payroll hours to bill hours daily. Responsible for cash drawer/petty cash. Maintain a clean and organized office area. ### Skills * _Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. * Communicating: Conveying information to others in an effective manner. * Time management:_ Managing one’s time productively and efficiently. Ability to organize and prioritize tasks. * _Reading Comprehension: Understanding written sentences and paragraphs in work related documents. * Writing: Communicating effectively in writing as appropriate for the needs of the audience. * Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. * Mathematics: Using mathematics to solve problems. * Service orientation: Actively respond to technical issues from customers an communicate those issues to the technicians in the service department ### Attributes * Oral Expression : The ability to communicate information and ideas in speaking so others will understand. * Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences. * Written Comprehension: The ability to understand information and ideas presented in writing. * Written Expression:_ The ability to communicate information and ideas in writing so others will understand. ### Qualifications Education * High School Diploma (or GED or High School Equivalence Certificate) Professional Experience * Over 3 years, up to and including 2 years experience in a service writer’s position. Computer Skills * Intermediate to advanced user knowledge of Microsoft Windows XP components, including Microsoft Outlook. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. * Posted 30+ Days Ago * Full time * REQ21-7862