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Description

Amazon seeks a (Turkish and English) Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment.

This role will require for the successful candidate to:

• Collect and analyze quantitative data.

• Efficiently manage receivable related queries and issues through pro-active coordination with customer and internal teams.

• Investigate to resolve issues and communicate with customers via email or phone call.

• Should be open to do up to 80% inbound/outbound calls depending on the assigned process.

• Analyze trends and suggest process improvements.

• Meet the set KRAs.

• Work on projects and duties as required.

• Collaborate with business leaders such as Finance, Accounting, Operations and Business Development teams.

Working Conditions:

• Normal Office Environment.

• Report daily to the Pasay office.

• This role will primarily be on mid shift. May be requested to work on shifting schedules including night shift.

• Work during Holidays, may be required by the business.

• Render overtime on critical periods.

Basic Qualifications

• Amicable to taking Inbound calls and if necessary work overtime.

• Proficient in the Turkish and English languages.

• For non native speakers - he/she must hold relevant certification in the language that is required to be used as a mode of communication with the customers. Or equivalent experience in using the language in a day to day manner.

• For native speakers - he/ she will be required to go through English assessment test during the interview process.

• Proficient in Microsoft Excel and Word.

• Flexible to work in shifting schedule and open to render overtime.

• Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.

• Can work under pressure and with deadlines.

• Excellent verbal and written communication skills, with a strong customer service focus.

• Has the ability to prioritize, multi-task and work with minimal supervision.

• A person who is open to work with diverse teams with different cultures on an global team.

Preferred Qualifications

• Preferably with a Bachelors/Masters Degree in Finance/Accounting as Major Subject.

• Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.

• Preferably with Accounts receivable or cash application experience.

• A desire to take responsibility and ownership for projects from day one.

• A drive for continuous learning and self-development.

• A person who is self-motivated and driven.

• Fluency of other European language/s is an advantage.