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Description

GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Unapplied Cash Calling analyst to support the Italy region. The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.

As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:

Ensure timely closure of payments with high degree of accuracy

Respond to customer queries through call and/or email

Research unapplied payments and work with customer to identify the root cause and resolve open issues on account

Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account

Provide growth ideas for process standardization and automation through JDI/Kaizen projects

Perform QC and conduct refresher trainings with the team on best practice sharing

Perform complex reconciliations on customer payments

Highlight and address issues with the technical teams related to the discrepancies with the system

Working Conditions:

• Open office space on site

Hybrid setup - reports to the Pasay office

The team supports Italy region. Work hours will be based on the region supported and business strategy (midshift/shifting schedule)

Work during PH Holidays is required when business supported is operating

Overtime may be required on critical and peak periods

Key job responsibilities

Knowledgeable in Accounts Receivable Cash application process.

Subject Matter Expert in the domain that he/she supports

Collecting and analyzing quantitative data

Use data analyses and statistical techniques to develop solutions to guide business decision making

Identify predictors and causes of business related problems and implement appropriate corrective solutions

Identify, develop, manage and execute analyses to uncover areas of opportunity and present written business recommendations

Collaborate with multiple teams as a leader of quantitative analysis and develop solutions that utilize the highest standards of analytical rigor and data integrity

Analyze and solve business problems at their root

Analyze trends and savings initiatives

Communicating results to business leaders with Finance, Accounting, Operations and Business Development

Perform other projects and duties as required

Supports team manager and performs management duties when manager is absent or out of office

Working Conditions:

• Open office space on site

• Reports to Pasay office 5x a week

• The team supports Canada region. Work hours will be based on the region supported and business strategy (late mid shift/night shift schedule)

• Work during PH Holidays is required when business supported is operating

• Overtime may be required on critical and peak periods

Basic Qualifications

• Must be fluent in Italian

• Preferably with a Bachelor Degree

• Prior experience of at least 2 years in similar BPO outfit or in Finance & Accounting role as an Analyst.

• Knowledge on Outlook, Word and Excel or similar desktop applications.

• Good Communications skills – Written & Verbal (both English and Italian)

• Strong cash application background

• Can work under pressure/ with deadlines.

• Critical mindset

• With continuous improvement mindset

Preferred Qualifications

-Preferably with a Bachelor Degree in Finance/Accounting as Major Subject.

-Preferably has working knowledge on Oracle Financials or other Finance ERP tools.

-Preferably with Strong Collections background.

-Good Communications skills – Written & Verbal

-Proficient in Outlook, Microsoft Excel and Word or similar desktop application.

-Flexible to work in shifts .

-Good Communications skills – Written & Verbal.

-Exemplifies traits of being a team player.

-Has good interpersonal skills, hardworking, flexible, responsive and detail oriented.

-Can work under pressure/ with deadlines.

-Critical mindset

-With continuous improvement mindset

-Advanced knowledge of Excel – including working with pivot & formulas

-Strong reconciliation skills.