Experience Inc. Jobs

This position exists to support the Sales Organization in the achievement of revenue, customer satisfaction, onboarding, process improvement, and market penetration objectives.

Accountabilities include but are not limited to:

• Provide market area Risk Sales support for all customer related order requests (new and existing customers)

• Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mangers, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processes

• Implements all Onboarding related requests in outlined workflow & processes

• Provide timely and accurate completion of essential team reports including: weekly & monthly sales report

• Communicate policy and procedural updates

• Identify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back office support

• Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing

• Coordinate and facilitate productivity and efficiency tools (Order To Cash workflow)

• Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customers

• Build effective working relationships with the sales team, internal processing teams, and customers

• Coordinate all special projects and follow through to completion

• Maintain turnaround time to meet the business requirements

• Work closely in a team environment

• Perform other duties as assigned

  Qualifications:

• Bachelor’s degree holder or finished at least 2 yrs in college (any field)

• Years of experience: at least 1 year of BPO experience

• Extensive Microsoft Office 365 knowledge

• Good with shifting schedule

• Willing to be exposed to change management

• Eagerness to learn - more on tools navigation and supporting cross functional schemes

• Amenable to work with minimal supervision

• Tech savvy

• Basic troubleshooting knowledge

• Average to good communications skills

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

  Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.