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Accenture OTC Service Delivery Ops Manager in Manila, Philippines

• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality);

• Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections

• Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again

• Communication with the client to ensure that the AR department complies with the latest changes in the procedures

• Develops good client relationships and good relations with the colleagues

• Lead client meetings to discuss debtor performance and address issues as required

• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client

• Prepares forecasts / budget for the Team and conduct manual invoicing

• Review account status for credit release

• Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice Update deferred account list

• Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers

• Graduate of Bachelor’s degree in Finance or any Business related courses • N1 to N3 Linguistic Competence Level • Excellent communication skills in Japanese and English languages • Minimum of 12 years experience in Finance and Accounting field; preferably with experience in Procure-to-Pay processes • Must have at least 5 years of experience in Finance and Accounting Managerial role/position • Must have BPO work experience • Proficient in MS Office, SAP, or any accounting-related ERPs • Strong Client-facing skills • Positive approach in supporting customer & company needs • Must be able to lead a team of managers and supervisors/team leads • Goal-oriented individual with strong time and task management • Organized and methodical person with logical approach in addressing issues and strong analytical skills • Ability to solve urgent matters and work under pressure

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