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Accenture Network Operations Engineer in Manila, Philippines

  • Responsible in designing and implementing Data/Voice connectivity solution for GDN clients

    • Highlights any delivery issues to the deployment manager

    • Handles multi location connectivity solutions independently and communicates clearly at multiple levels of expertise

    • Obtains GDCN security management approval for voice and data network designs

    • Deploys the solution as per the company security standards

    • Coordinates implementation of the voice and data network design among multiple teams for local changes deployment

    • Ensures the deliverables are completed as per the timelines provided on the project tracker

    • Provides weekly status report for the projects being supported

    • Provides weekly time report of hours charged on various projects

    • Acts as level 3 escalation point to provide the support for the operational issues

    • Escalates to the deployment manager to engage right level of resources for troubleshooting

    • Deploys the overall GDCN voice and data environment as requested by GDN management

  • Bachelor degree holder in Information Technology, Computer Science, Engineering or other relevant field

    • Strong technical background and analytical skills for appropriate designs and timely delivery of products

    • Operational experience with many or all of the following

    • Cisco Routers, Switches, Firewalls

    • Netgate Gateways,

    • Network Technologies or tools including

    • Solarwinds NPM and NCM,

    • MRTG or CACTI or Netflow

    • Microsoft Forefront UAG

    • WAN Accelerators

    • Load Balancing or F5

    • MPLS and IPVN

    • Remote Access

    • IP Management and DNS Management

    • Support and Incident Management

    • Change Management

    • Capacity and Service Management

    • Ability to contribute and work as a team member

    • Ability to work creatively and analytically in a problem-solving environment

    • Good oral and written communication skills

    • Excellent customer service skills

    • Excellent interpersonal skills

      Good to have

    • CCNA, CCNP, ITIL certification