Job Information
VNS Health Supervisor, Authorization Coordinator in Manhattan, New York
OverviewSupervises the day-to-day operations and coordinates all work activities of the non-clinical authorization team. Ensures a customer-focused operation that meets organizational standards, goals, and objectives. Makes recommendations on operational improvements for the department. Works under general direction.
Compensation Range:$62,400.00 - $72,000.00 Annual
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
Supervises the day-to-day operations of the non-clinical authorization team.
Oversees the development, utilization, and evaluation of internal processes to ensure customer satisfaction, efficient operations, and accurate and timely resolution for all complaints and issues.
Coaches staff to provide quality member services, and prompt and accurate completion of all required documentation.
Ensures effectiveness of daily activities such as responsiveness to emails, number of calls, complaints issues, accuracy in setting up authorizations, etc.
Develops and maintains a strong ongoing customer service focus in dealing with internal and external customers and conveying a positive image of the organization.
Works with management team, to identify trends and variances; ensures timely and accurate resolution of discrepancies.
Participates in Quality Assurance (“QA”) activities to maintain high levels of staff performance and aligns department performance with organizational standards.
Performs all duties inherent in a supervisory role.
Participates in identifying staffing and operational needs, participates in hiring, training, evaluating and when necessary, termination of assigned staff in accordance with VNS Health policies and procedures.
Collaborates with Manager in conducting performance appraisal of assigned staff.
Participates in special projects and performs other duties as assigned.
Qualifications
Education:
- Bachelor's Degree in Business Administration or related field or equivalent work experience required
Work Experience:
Minimum of three experience in a health plan or customer service environment required
Working knowledge of Medicare /Medicaid and NYS and CMS regulations a plus preferred
Proficient in personal computer skills including Microsoft Word and Excel required
Effective oral and written communication, interpersonal, and customer service skills required
CAREERS AT VNS Health
The future of care begins with you. Together, we will revolutionize health care in the home and community. When you join VNS Health, you become a part of something bigger. For generations, we’ve been a recognized leader and innovator in patient-centered and community-focused health care. At VNS Health, you’ll have the opportunity to meaningfully impact lives. Including yours. Discover your next role at VNS Health.