Job Information
VNS Health Community Support Coordinator (Field-Based) in Manhattan, New York
OverviewProvides face to face and/or telephonic support to facilitate client transitions through the health care system by providing information and promoting linkage between patient and healthcare providers and community-based organizations. Functions as navigator, client educator, advocate, and client empowerment facilitator. Provides information and guidance to the patient and/or caregiver resulting in effective care transitions, improved self-management skills and knowledge, and enhanced communication allowing them to remain safely in their home/community. Also provides administrative and customer service support. Works under general supervision.
Compensation Range:$23.17 - $28.96 Hourly
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
Reviews referral list of clients and prioritizes to assess for follow-up needed/actions required.
Conducts phone and field outreach to locate and encourage client participation in program services.
Establishes and promotes and ongoing collaborative relationship with client, care managers, direct caregivers, physicians, nurses, agencies, and other facilities.
Educates client about program services, benefits, and self-help techniques.
Advocates effective recovery-based and/or behavioral health services on behalf of client. Assists in clarifying therapeutic, rehabilitation and recovery goals if applicable.
Develops inventory or resources that will meet the client needs as identified in the assessment process.
Assess Social Determinants of Health (SDoH) and provide care coordination to address barriers of care.
Identify client issues/concerns and intervene as necessary and/or refer to appropriate resources to optimize the client's quality of life (i.e., care team, community linkages, and behavioral health).
Prepares detailed, accurate and timely documentation.
Works closely with the care team to monitor and track client progress.
Resolves and coordinates issues and member complaints impacting the delivery of services.
Adheres to client treatment plans by providing education, coaching and support to the client and or their family members.
Educates, coordinates, and provides resources to reduce inappropriate utilization of emergency room (ER) and hospital service.
Participates in case conferences, staff meetings and training programs.
Protects the confidentiality of client information and adheres to company policies regarding confidentiality.
Ensures compliance with payors' policies and procedures as well as all Federal and State regulations.
Participates in special projects and performs other duties as assigned.
This is a field-based position that requires flexibility to travel throughout all 5 boroughs and Westchester.
Qualifications
Licenses and Certifications:
- Valid driver's license may be required as determined by operational/regional needs. preferred
Education:
- Associate's Degree in Human Services or a related field or the equivalent work experience required
Work Experience:
Minimum of two years of experience in a mental/behavioral health, health care or human services setting required
Experience working with homelessness, mental illness, and/or substance using populations. preferred
Effective oral/written/interpersonal communication skills. required
Intermediate to advanced in using technology and working in different medical management platforms. preferred
Comfortable working independently. preferred
Bilingual skills as determined by operational needs may be preferred
CAREERS AT VNS Health
The future of care begins with you. Together, we will revolutionize health care in the home and community. When you join VNS Health, you become a part of something bigger. For generations, we’ve been a recognized leader and innovator in patient-centered and community-focused health care. At VNS Health, you’ll have the opportunity to meaningfully impact lives. Including yours. Discover your next role at VNS Health.