Job Information
Tecomet INFORMATION TECH SUPPORT SPCST in Manchester, New Hampshire
The IT Support Specialist will ensure computer related functions within the company are operating at high levels of availability and security of the supported business applications, and provide adequate training to meet the daily operating needs of the company as well as long term needs within computer related and manufacturing technologies. This individual will work as a team responsible for managing, monitoring and reporting on complex systems and processes. This individual will assist the Disaster Recovery Team leader on site to ensure continuity of data and systems, as well as assist the Sarbanes Oxley site leader (as required) ensuring all required controls are being monitored and met.
ESSENTIAL FUNCTIONS:
Works with vendors for pricing and availability of equipment, materials, and labor
Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems
Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement
Provides general advice and specific recommendations to leadership on key areas of expertise
Performs high-level troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization
Provides quick response time to analyze problems and provide customer support.
Simplifies operational practices to remove non-value added steps
Maintains network availability and security
Installs software/hardware to empower users to better accomplish their jobs
Ensures software and systems are available to quickly get users onto the network
Manage input/output fleet, including printers and scanners
Maintains Information Technology systems documentation
KNOWLEDGE, SKILLS AND ABILITIES:
- Education, Certifications, and Work Experience
Associates Degree or equivalent; or three to five years related experience and/or training or equivalent combination of education and training.
Recommended: Microsoft Technology Associate (MTA) formerly Microsoft Certified Professional (MCP)
Knowledge and Experience
Computer hardware and setup
Operating systems such as; Windows XP, Vista, 7, Server 2003, 2008, VMware
Database environments
Software applications such as; MS-Office, Symantec Endpoint Protection, CA ARC Serve or comparable backup solution
Local area networking
Scheduling work to achieve department goals
Customer focused environment
Operation system management
Network communications
Data processing
Personal Attributes:
Strong organizational skills
Verbal and written communication and listen skills
Problem solving and evaluation
Process improvement
Project management
Good communication skills
Good interpersonal skills
Analyze communications
Be flexible to adapt to changes in the market place
Improve process of information flow
Problem solve
Prioritize and multitask
Keep current in changing work methods
Maximize opportunities for the business
Meet goals and objectives set for department
Working Conditions:
Very frequent – 20 + hours per week:
Walking
Hand dexterity – keyboarding, seeing
Office environment
Factory environment
Talking
Moving around from computer to computer and building to building as needed to work on issues
Frequent – 8 to 20 hours per week:
Working overtime
Flexibility to get into tight places
Lifting up to 25 pounds
Reaching, pushing and pulling
TRAVEL REQUIREMENTS: As needed.
Equal Opportunity / Affirmative Action Employer / Protected Veterans / Disabilities / Drug Free Workplace
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