Job Information
Chiesi Key Account Manager - Northeast in Manchester, United Kingdom
Key Account Manager - Northeast
Date: 7 Feb 2025
Department: Respiratory Sales & Marketing
Team: Sales
Job Type: Direct Employee
Contract Type: Permanent
Location:
Manchester, GB
We are excited to announce an opportunity for a Key Account Manager to join our AIR Field Force team in the North East.
At Chiesi, our people are at the core of our achievements. As a proud family business, we are recognized as a Top Employer and a Great Place to Work in the UK.
In the role of Key Account Manager, you will serve as the primary contact for our customers, collaborating to develop solutions that meet both their needs and those of Chiesi. Your responsibilities will include promoting Chiesi’s AIR Portfolio in line with the UK marketing plan and locally developed customer plans to drive revenue growth.
Our benefits package includes pension, private medical and dental coverage, 25 days of leave, a competitive salary, and bonus scheme. The role is based in the Northeast of England.
If this role interests you, please apply via the provided link. We look forward to welcoming you to our team.
Purpose
To act as single point of contact for the customer, working in partnership to facilitate the creation of solutions that meet the needs of our customers and Chiesi. The KAM will be required to increase company revenues through promotion of Chiesi’s AIR Portfolio, in accordance with the UK marketing plan and locally developed customer plans.
Responsible for the promotion of the Chiesi portfolio to key influencers and decision makers, across Primary and Secondary care, within allocated Local Health Economies (LHE). The KAM will facilitate market access for Chiesi’s AIR portfolio, by managing and shaping the LHE, through collaboration and partnership with key stakeholders.
Key Customers & Target Accounts:
Medicine Management Leads, Respiratory Leads, Finance Directors, Key Opinion Leaders (Secondary Care) and other relevant decision makers
Appropriate secondary care activity as identified by regional customer plan and priorities
England Integrated Care Boards (ICBs)
England Sub ICB Clusters
Scotland, Northern Ireland, Wales Health Boards
England Primary Care Networks (target high value PCNs and Practices)
Celtic Nations Practice Clusters (target high value Practice Clusters)
Portfolio Priorities:
AIR portfolio
Commercial agreements eg Rebate Management for key respiratory brands
BCorp & Sustainability – shared agendas
Profile
Exceptional knowledge of the NHS and the NHS agenda.
Exceptional product and disease knowledge, with the ability to communicate high level technical information.
Highly effective planning skills, through Key Account Management techniques.
Business planning skills, including the ability to produce business proposals/cases as required.
Strong empathy and interpersonal skills, with an ability to develop relationships across key customer groups and influence key NHS personnel at the highest levels in order to drive mutually beneficial agreements (e.g. co-created projects).
Outstanding critical reasoning skills: capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning.
Commercial acumen with a proven track record in commercialising pharmaceutical products.
Administration of the procurement and tendering process.
Robust IT skills.
Full UK driving licence (with no more than 6 penalty points for new entrants)
ABPI examination
Main Responsibilities
Chiesi’s single point of contact for the customer, guiding them to key functions within Chiesi e.g. education, medical support, co-creation partnerships, value add opportunities
Chiesi’s Ambassador for Voice of the Customer (listen, learn and act by responding to customer needs and feedback)
Develop strategic customer plans to deliver business growth
Identify commercial opportunities through effective business planning and the development of financially sound business proposals.
Development of account plans for appropriate secondary care centres, England Integrated Care Boards (ICBs), England Sub ICB Clusters, Scotland, Northern Ireland, Wales Health Boards, England Primary Care Networks (target high value PCNs and Practices) and Celtic Nations Practice Clusters (target high value Practice Clusters.
Development of customer partnerships, enabling Chiesi to be a respiratory partner of choice.
Identify and develop long term partnerships with key customers, to shape the LHE – and facilitate formulary and guideline inclusion at an account level.
Develop and manage Key Opinion Leaders (KOLs) across the LHE in both Primary and Secondary Care.
Pioneer both digital and face to face interactions, embracing new technology and platforms by utilising customer insights
Empathising with our customers and recognising their challenges and work to support appropriate co-created solutions. e.g. collaboration opportunities including service offerings, co-created projects and medical education.
Support Chiesi’s educational meetings program through the sourcing and briefing of appropriate Key Opinion Leaders.
Manage the process of KOL slide production and Speaker Contracts in line with Chiesi SOPs
Deliver KPIs, including (but not limited to) Sales, NPS, Project Delivery, Customer Satisfaction.
Adhere to the ABPI Code of Practice and Chiesi’s policies, procedures and Company Values.
Contribute and support the UK Affiliate in pursuit of its B Corp credentials.
Key Competencies and Skills
Recognised as a credible Customer Account Manager that is able to provide tailored customer solutions. Recognised by the customer as the respiratory partner of choice.
High Level of Disease and Product Knowledge
Strategic Thinking
Acts as a role model for CSAs
Project Management and Account Planning
Analytical skills
Strong decision making
Affinity for digital media
High levels of empathy
Excellent In Call Quality
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