Job Information
Johnson Controls Customer Service Coordinator in Manchester, United Kingdom
What you will do
As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.
How you will do it
Schedule planned maintenance and reactive works for a team of engineers
Complete relevant documents such as permits to ensure works go ahead as planned
Work on multiple customer portals
Be a point of contact for dedicated National customers
Manage the diaries including re-scheduling works to cover engineer absences or emergency works
Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
Work with the relevant Service managers to utilize the engineers as productively as possible
Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
What we look for
Required
Customer Service skills and experience
Outstanding written and verbal skills
Ability to multi-task and work well in a high-pressured environment
Computer proficiency with the ability to handle multiple PC applications at once
A strong sense of urgency, the ability to follow-through and have attention to detail
Excellent decision making and problem-solving skills
Good organizational skills
Preferred
Experience in using GANT based planning/dispatch software is desired
Previous planning / scheduling experience in a service role is desired
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