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Johnson & Johnson MedTech | Electrophysiology is seeking an Associate Field Service Engineer to support the North UK, Ireland and Scandinavia.

Who are we?

At Johnson & Johnson MedTech, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Johnson & Johnson MedTech | Electrophysiology leads in the science of diagnosing and treating heart rhythm disorders.

Purpose of the role

In this role, you will have the opportunity to support our systems in installation, service, and repair. Your main responsibility will be to interact with customers in person or over the phone, handling their technical inquiries and complaints to build a lasting customer relationship. You will also coordinate independently to ensure efficient operations within your assigned area.

What to expect:

• Support highly advanced medical equipment to build 3D-Maps for accurate visualisation of the human heart's anatomy, identify root causes, and successfully execute treatments in a single intervention.

• Taking ownership for your territory (North UK, Ireland and Scandinavia) personal weekly schedule to perform installations, upgrades and repairs of our equipment within your and the customers' preference.

• Extensive travels in his dedicated region and on short notice throughout Europe.

• Evaluate, diagnose, and repair malfunctioning equipment in response to service calls in your territory, ensuring all aspects of technical/engineering work are completed to support the products.

• Drive customer satisfaction & improvement in your assigned territory through monthly reviews of complaints, parts usage, and system performance. Analyse data, identify issues, and implement corrective actions and improvement plans.

• Handle customer expectations regularly before and after various interactions to ensure customer happiness.

• Update the Service Management System in a clear and timely manner.

• Maintain composure and problem-solving focus during stressful interactions.

• Communicate business-related issues or opportunities to the next management level.

• Follow all company guidelines related to health, safety, and environmental practices.

Qualifications

Who are we looking for?

• Highly preferred bachelor’s degree or equivalent experience in Engineering Biomedical and OR (Electronics) Electrical OR Computer Engineering subject area; 2 years of medical or field service experience is a plus.

• Experience in the MedTech is preferred.

• Knowledge of servicing principles, practices, and procedures is preferred.

• Strong organizational & problem-solving demeanour.

• Extensive travels in his dedicated region and on short notice throughout Europe.

• Experience in the usage of standard test equipment (e.g., digital multimeter/safety tester).

• Availability to work weekends and "off hours" as needed to support customer and business needs.

• Ability to lift and move equipment up to 35Kg, with excessive standing and bending required.

• Consistent dedication to always upholding safety rules and procedures.

• Office/Field time: 25%/75%.

• Must have a valid driver's license.

What type of mark will YOU make?

By joining Johnson & Johnson MedTech you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.

What’s in it for YOU?

It’s important to us that you feel you can bring your whole self to work; at Johnson & Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include online Digital GP, private healthcare, Retail Vouchers, Discounted & Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.