Experience Inc. Jobs

Description

AWESOME OPPORTUNITY!! IMMEDIATE HIRES. We are in search of MULTIPLE Customer Service Representatives to join our team in the insurance industry based in Monmouth County, New Jersey. As a Customer Service Representative, you will be tasked with assisting customers in their benefits enrollment process, confirming customer identity, and maintaining accurate customer records. This role offers a short term contract employment opportunity with the potential to extended!

Responsibilities:

• Assist customers in completing their benefits enrollment through phone calls and web-based enrollment portals.

• Verify and confirm the identity of each member at the beginning of each call.

• Maintain accurate customer records and monitor customer accounts.

• Review and confirm customers' election choices at the end of each enrollment.

• Send confirmation statements of their enrollment to customers via email.

• Utilize a computer-based phone system for customer interactions.

• Use MS Excel, MS Word, and MS Outlook for data entry and record maintenance.

• Collaborate with enrollment managers to ensure a smooth process for every step of the enrollment process.

• Utilize data entry skills, both alphanumeric and numeric, for maintaining customer records and processing credit applications.

Requirements • Proficiency in MS Outlook, MS Excel, and MS Word is necessary.

• Demonstrated experience in Data Entry Alphanumeric and Data Entry Numeric.

• Outstanding communication and interpersonal skills.

• Ability to handle and resolve customer inquiries and complaints effectively.

• Familiarity with the insurance industry, particularly health insurance, is a plus.

• Strong organizational skills and attention to detail.

• Ability to multitask and manage time efficiently.

• High school diploma or equivalent required; higher education is a plus.

• Previous experience in a customer service role is highly preferred.

• Ability to work in a team environment and contribute to team goals.

• Willingness to continually update skills and knowledge as it pertains to the job and the industry.

• Ability to maintain confidentiality of sensitive customer information.

• Problem-solving skills and ability to handle pressure in a fast-paced environment.

• Flexibility to work in shifts, including weekends and holidays, if required.

• Knowledge of the principles and processes for providing excellent customer service.

• Ability to adapt to and learn new software and systems.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .