Job Information
Marriott Barista - La Med in Manama, Bahrain
Additional Information
Job Number 25028092
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Bahrain%2C%20Building%20173%2C%20Road%202803%2C%20Manama%2C%20Bahrain%2C%20Bahrain%2C)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Essential Job Functions:
Complete knowledge of
All liquor brands, beers and non-alcoholic selections available in the Restaurant
The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Designated glassware and garnishes for drinks
All teas and coffees products : Service procedures
All food and beverage products served in the Restaurant
All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
Daily menu specials. 86’d items
Daily house count, arrivals / departure, VIPs
Scheduled in-house group activities, locations and times
Maintain complete knowledge and strictly abide to local liquor laws, particular those prohibiting service to minor, intoxicated persons and drunk driving
Maintain complete knowledge of correct maintenance and use if equipment only as intended
Maintain complete knowledge and comply with all department policies/service procedures
Obtain assigned bank and ensure accuracy of contracted monies. Obtain change required for expected business level. Keep bank secure at all times
Obtain a security escort whenever transport bank to/from Bar, if required
Obtain outlet’s key from security
Complete opening side duties:
Check quality and amount of all bar stock and supplies by using checklist
Complete opening inventory sheet
Requisite all necessary supplies
Transport supplies from storeroom to the Restaurant
Stock ice in bar
Set up bottles in display cabinet and speed rail
Prepare garnishes
Stock glassware and paper supplies
Set up ashtrays with matches
Prepare mixes
Check condition and cleanliness of blender, shaker and other tools
Check temperature of refrigeration units and glass wash machine
Change date on credit card imprinter at opening unit
Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel
Answer outlet’s phone within 3 rings, using correct salutation and telephone etiquette
Greet guest and take guests’ food and beverage orders, utilizing suggestive selling techniques and following all departmental standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, even when it is busy
Maintain positive guest relations
Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
Access all functions of micros system in accordance to specifications. Restock journal tape and change ribbons as needed
Ensure that all drink orders from servers are accurately rung into the Micros system before giving drinks to them
Legibly document orders when system is down and distribute orders to servers; ensure authorization for room charge. Obtain manual checks and follow all Accounting procedures.
Process all payment methods in accordance with Accounting procedures and policies
Accommodate guest requests for change courteously
Maintain cleanliness, sanitation and condition of bar, guest and service area; following procedures laid down in departmental standards
Ensure all drink orders for guest according to outlet recipes
Provide club service for designated beverages
Serve drinks to guests
Retrieve food orders from kitchen and serve to guests
Open and serve wine/champagne
Prepare and serve cappuccino and espresso.
Monitor and maintain cleanliness and organization of bar-top, tables, service area and outlet itself.
Replace ashtrays with 1 or more butts with clean ashtray by using capping method
Remove soiled wares from bar-top and tables to dishwashing area
Complete designated closing reports in the Micros system
Pay out tips to designated staff and document such, following Accounting and legal requirements
Count bank at end of shift and secure bank
Legibly complete designated cashier reports and distribute in accordance with Accounting procedures
Balance and drop receipts according to Accounting specifications
Extend courteous departure when guests leave outlet
Close all guest checks in the micros system immediately upon payment
Clean glassware in glass machine/ three compartment sink
Assist servers/Lobby hostess in their job functions to ensure smooth and efficient service to guest
Clearly communicate last call at designated closing time to guest and Lobby hostess
Legibly complete bottle transfer slips and distribute accurately
Legible document designated items on the spill sheet
Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste
Use all chemicals in accordance with hotel regulations and requirements
Count all empty bottles by type and legible document such on the requisition form; attach transfer slips/spill report and place in manager’s office
Successfully completion of the training / certification process
Foster and promote a cooperative working climate, maximizing productivity and employee morale
Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards
Legibly document pertinent information in outlet log book
Complete all closing reports in the POS system
Complete all paperwork and closing duties in accordance with departmental standards
Return outlet keys at end of shift to security
Experience
- Has worked in a bar before in a 5 star hotel / resort
Education
- High school graduate, some college.
Required Skills
Minimum 21 years of age to serve alcoholic beverages
Food handling certificate.
Knowledge of various drinks recipes and beverage service standards.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Ability to provide legible communication.
Ability to compute basic mathematical calculations.
College degree
Ability to communicate in a second language, preferably Arabic.
Certification of previous training in liquor, wine and food service.
Any previous culinary training.
Ability to enforce hotel’s standards, policies and procedures with assigned staff
Ability to be well organized, maintain concentrating and think clearly when providing service to the guests within any given period of time
Ability to access and input information into Micros system.
Ability to maintain good coordination while serving orders quickly
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Ability to focus attention to details
Ability to prioritize and organize work assignments; delegate work.
Ability to direct performance of assigned staff and follow-up with corrections where needed.
Ability to motivate assigned staff and maintain a cohesive team
Ability to ascertain staff training needs and provide such training
Ability to suggestively sell menu items, beverages and wines
Ability to exert physical effort in transporting trays from service area to guest
Ability to exert physical effort in transporting food and beverage to guest
Ability to exert physical effort in transporting equipment and wares
Ability to endure abundant physical movements in carrying out job duties
Ability to ensure security and confidential of guest and hotel information
Ability to ensure security of storage room access and hotel property
Ability to perform join functions without direct supervision
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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