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Price Benowitz LLP Client Satisfaction Coordinator in Managua, Nicaragua

This is a remote job, any applicants based in Latin America are welcome to apply Please send your resume in English

Company Overview

Price Benowitz, LLP is a mid-sized law firm headquartered in Washington, DC with offices and attorneys throughout Washington, D.C., Maryland, Virginia, South Carolina, Florida, and Illinois. Price Benowitz's areas of practice include criminal defense, personal injury, medical malpractice, family law, and trusts and estates. Our core values are Passion, Integrity, and Excellence. Motivated professionals with a positive attitude are invited to apply!

Job Summary

Price Benowitz, LLP is seeking a full-time is seeking a driven, resourceful, and dynamic Client Satisfaction Coordinator to play a critical role in elevating our clients’ overall experience! The Client Satisfaction Coordinator’s main objective is interacting with former clients to obtain reviews and feedback on their client experience with the firm.

The position is responsible for maintaining successful client relationships that promote client loyalty and enhance retention through ongoing and proactive communication, assessing issues as they arise, ensuring quick and appropriate resolution and focusing on any process improvements that would benefit both the client and Price Benowitz.

If you are passionate about client-facing interactions, collaborating with cross-functional teams, and uncovering opportunities with data, we’d love to hear from you! Must be able to work 9-6pm Eastern Time, but the position can be fully remote.

Responsibilities and Duties

  • Serve as the primary point of contact to former clients and collect, analyze, and track reviews regarding their client experience.

  • Promptly and professionally make outbound calls and emails.

  • Respond to former clients via phone, email, chat, and text.

  • Create periodic reports regarding client feedback and reviews.

    Qualifications and Skills

  • Bachelor’s degree in business, communication or marketing strongly preferred.

  • 1+ years’ of experience in a client satisfaction or client-facing role is required.

  • Proven experience with CRM and client satisfaction is a must.

  • Problem-solving mindset with the ability to think critically and handle client communications and issues.

  • Strong communication and interpersonal skills to work effectively with a cross-functional team.

  • Excellent communication skills, with an ability to effectively present data.

  • Proficient in writing and communication (English C1-C2 level).

  • Intermediate computer skills, including Google Suite office products and CRM software.

    Please apply now to join our firm and add your talents to our team of client-focused professionals!

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