Job Information
Vanguard Chief of Staff in Malvern, Pennsylvania
FAS Marketing is on a mission to revolutionize the client experience, becoming even more client-centric and outcome-driven. We're building on our strengths—quality content, thought leadership, and product expertise —to create unparalleled client journeys. So, who's the driving force behind it all? Meet the Marketing Chief of Staff ( CoS ). Part air-traffic control expert, part super-hero, the CoS sits on the FAS Marketing Leadership team and reports directly to the divisional CMO.
Team Overview
FAS Marketing is organized to enable FAS business by 1) implementing marketing strategies aligned to our key investment products and offers 2) activating outcome-oriented, personalized distribution experiences for the FAS clients 3) advancing data and technology capabilities to continuously optimize our processes.
Position Overview
As the Marketing Chief of Staff, you will sit on the FAS Marketing Leadership Team and report directly to the divisional CMO. You will play a pivotal role on the team, partnering with the CMO to shape and execute the department’s strategy and supporting the Leadership Team to develop and progress business objectives/KRs.
You will play a key role in strategic planning, reporting, and operationalizing the way the leadership team works together. In your role as Marketing Chief of Staff, you can expect to have direct ownership of:
Maintaining and providing regular updates on FAS Marketing goal setting/OKRs, dashboards, and reporting
Managing the ongoing operating rhythm for the FAS Marketing Team
Leading communications architecture for the organization
Taking on sub-division-wide special projects
We are looking for a positive, intellectually curious, self-starter, who has a passion for serving our clients:
Pro-active : The successful candidate seeks creative, proactive ways to add value. You'll use feedback to consistently improve and are flexible – willing to pivot on a moment’s notice.
Thoughtful planner : The ideal candidate is an expert planner with even better organizational skills. You'll have an eye for details and can stay organized despite having many inflight responsibilities at once.
Confidence with ambiguity : You can clearly define what success looks like, including when it needs to be achieved and who needs to validate the win. You'll then figure out the how, by working backwards from success and identifying key milestones, dependencies, and accountable owners.
Communication skills : FAS Marketing moves fast and evolves quickly . It is critical that you can see the bigger picture, while understanding the smaller, tactical changes that need to happen to keep the team moving forward.
How we invest in YOU
You will get opportunities to work alongside sophisticated, tenured Vanguard leaders, be a thought partner to the CMO, and build a wide breadth of marketing, financial and business acumen. Further, we are committed to partnering with you to develop the tangible and intangible skill sets you want to take with you. We are investors in your long-term success and are committed to allowing you to invest in a variety of “passion projects” that best fit your development needs. Some swim lanes in clude: 1) Data visualization 2) UX & Product design 3) Product / Offer Strategy 4) Digital Marketing 5) Advertising & Demand Generation 6) AI & Automation .
Responsibilities
Business Planning: Orchestrate business planning for both the FAS and Marketing sides of FAS Marketing. Keep the team on track with timelines, expectations, deliverables, and deadlines, ensuring seamless coordination between FAS and Marketing .
Reporting: Own the FAS Marketing OKR dashboard reporting process. Collaborate with senior leaders and data teams to craft compelling narratives that showcase our progress against goals, both internally and across the enterprise.
Budget & Headcount: Manage the FAS Marketing budget and headcount plan. Work closely with divisional Finance stakeholders to identify key risks / opportunities, and present findings and recommendations to the FASM leadership team at critical moments throughout the year.
Team Ceremonies: Act as the project manager for the FAS Marketing Leadership Team. Own the agenda for three weekly staff meetings, clearly defining success and timelines. Use strategic thinking to work backwards from success, identifying key milestones, dependencies, and accountable owners.
Stakeholder & Executive Management: Engage with critical business partners in both FAS and Marketing. Coordinate with two distinct Chief of Staff networks to tackle initiatives at multiple levels and execute solutions with routine exposure to MD-1 & 2 Leadership Teams. Ensure the FAS CMO is prioritizing capacity through calendar management and diligent preparation for meetings and presentations.
Communication: Manage weekly FAS Marketing Leadership Team communication to Crew, ensuring we cover the timeliest topics in an authentic and inclusive manner. Serve as the primary communication point of contact for Marketing , FAS, and Enterprise initiatives, including Partnership, Marketing Summit, and Community 365 Campaign.
Transformational Initiatives: Project manage cross division al , high stakes special initiatives such as division-wide DEI and AI strateg ies . S erve as connection point to the Marketing Chief of Staff network to ensure transparency across the business lines .
Event Management: Organize FAS Marketing leadership Offsites, Townhalls, Extended Leadership Team meetings, and Lunch & Learns. Implement creative ways to add value and increase engagement, both virtually and in-person.
Engagement: Sponsor the FAS Fun Committee, which is charged with managing a budget to implement initiatives that directly impact team health, crew morale, and department engagement.
Qualifications
Minimum of three years related work experience.
Undergraduate degree or equivalent combination of training and experience.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.
Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report (https://corporate.vanguard.com/content/corporatesite/us/en/corp/who-we-are/we-care-about/diversity-equity-inclusion.html) .
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.