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TTEC Reciprocity Team Lead in Malta, New York

Bringing smiles is what we do at TTEC… for you and the customer. As a Lead Associate working onsite in Rochester New York, USA, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for organization and perfecting small details? Are you task oriented and love helping others? In this role, you’ll interact with IAG member tolling agencies, client agencies, and other team members to research, answer questions and solve problems while performing back office and administrative type functions, related work and special projects as requested. Whether it’s getting answers for internal customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You'll report to the Finance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team .

For this New York, New York United States-based position, the expected base salary is $21.50/hr.

During a Typical Day, You’ll

  • ·Examining, analyzing, and interpreting financial information for preparing reconciliations and other financial reports

  • ·Reconcile financial transactions and reporting through assisting with completion of quality and performance audits

  • ·Leading and coaching financial team clerks on client and company goals and expectations.

  • ·Partnering with the Finance team and other departments to meet goals

  • ·Resolve escalated work and projects by figuring out why something isn't working or what is needed otherwise

  • ·Support the customer service team by dotting the i's and crossing the t's to complete the customer experience

  • ·Ensure accuracy of data and research to ensure a positive experience

  • · Sending and validating documentation, working in databases to check information correctness

  • ·Organizing and archiving completed work for future reference

What You Bring to the Role

  • AA in Finance, Accounting, Economics, or related field

  • 1 years' experience in financial analysis, and in-depth forecasting/planning.

  • Ability to set clear expectations and supervise the completion of work adhering to set deadlines

  • Knowledge of the Microsoft suite (especially Excel (can maintain complex spreadsheets) and PowerPoint)

  • Reporting and analysis experience, adept with large datasets and comfortable with statistics and modeling

  • ·You lead by example and work with your team to contribute to the overall success of your client program

  • ·Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations

  • ·A solution-oriented mindset to ensure happy customers

  • ·Computer experience

What You Can Expect

  • ·Supportive of your career and professional development

  • ·An inclusive culture and community minded organization where giving back is encouraged

  • ·A global team of curious lifelong learners guided by our company values

  • ·Ask us about our paid time off (PTO) and wellness and healthcare benefits

  • ·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.hellottecbenefits.com (https://leplb0940.upoint.ap.alight.com/web/ttec/preauth/) for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Title: Reciprocity Team Lead

Location: NY-Malta

Requisition ID: 03QAH