Experience Inc. Jobs

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

Room Attendant serving Waldorf Astoria Maldives Ithaafushi, you are responsible for performing all necessary Housekeeping activities in order to maintain the cleanliness and appearance of the guest accommodation, ensuring guest comfort at all times, and providing guests with relevant information about the facilities and services. Specifically, you will be responsible for performing the following tasks to the highest standards:

• • Be fully aware and comply with all Fire and Evacuation procedures as well as health and safety requirements.• Ensure all supplies and cleaning equipment are in good working condition and stored in proper locations.• Report equipment failure, damage to villa furnishings or missing items to the Housekeeping Supervisor.• Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.• Return lost and found items to the Housekeeping Office and complete required forms.• Maintain a high standard of hygiene and sanitation throughout all working areas.• Assist guests with all enquiries and complaints, and provide accurate information to guests about the resort facilities and features.• Efficiently handle guest complaints using MIR (Make It Right).• At all times ensure an exceptional level of customer service by providing personal assistance to guests with a professional, pleasant and positive manner.• Be proactive and observant in service to pre-exempt guest needs.• Maintain Hilton grooming standards including uniform dress code, cleanliness and personal hygiene.• Assist other departments wherever necessary and maintain good working relationships.• Attend training and meetings when required.• Clean guest bedrooms and bathrooms according to service standards.• Change and replenish bed linen, towels and guest amenities in line with Resort guidelines.• Undertake regular deep cleaning tasks, and special projects (for example: turning the mattress, furniture moves, etc.), as needed to ensure cleanliness of public areas and guestrooms.• On a daily basis restock and maintain trolley or tricycle.• Report any missing or damaged items to the Housekeeping Supervisor and take personal responsibility to replace or repair.• Clean designated areas including, restrooms, public areas and offices if required.• Ensure to perform tasks including, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing rugs, washing windows, cleaning, waxing floors, removing and disposing of trash and emptying ashtrays.• Provide a turndown service according to service standards, including the restocking of amenities.• Update guest history for every departure guest and follow up with the profile or history for the repeaters and arrival guests.• Ensure all equipment, chemicals and cleaning materials are stocked and readily available at housekeeping service stations in respective areas.• Ensure all occupied villas are serviced between 9.00am to 2.00pm for the morning service and between 6.30pm to 10.00pm for the evening service.• Communicate all Do Not Disturb and service refused villas to the Housekeeping Supervisor.• Ensure all vacant villas are cleaned and kept ready, for new arrivals or villa moves.• Coordinate with the Garden team to ensure all guest villa gardens and surroundings areas are cleaned prior to every arrival and during the guests stay.• Replenish mini bar twice a day as consumed by the guest and prioritize replenishing as per guest preference.• Ensure to check mini bar expired items on monthly basis and inform the Housekeeping Supervisor.• Daily stock pantries with required supplies as per par stock specified by the Housekeeping department.• Prepare guest villas for preventive maintenance and deep cleaning as required.• Take pro-active action towards protecting the resort environment.• Understand and strictly adhere to the policies and procedures established in the Team Member Handbook.• The Resort requires that you perform any task deemed necessary by the General Manager/Hotel Manager for the efficient running of the Housekeeping Department specifically and the Resort in general.

What are we looking for?

As Room Attendant serving Waldorf Astoria Maldives is always working to create and ensure a great stay and experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude

• Good communication skills

• Committed to delivering high levels of customer service

• Excellent grooming standards

• Ability to work on own or in teams

• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Minimum 4 years of experience in a similar position in a luxury Resort/Hotel

Competences

• Candidate must have a good command of spoken and written English. Fluency in another language is an advantage.

• Pays attention to detail and have strong customer service skills.

• Mature, meticulous, resourceful, organized, and able to work independently.

• Have impeccable follow-through and a “Can Do” attitude and mindset.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Culinary

Title: Room Attendant - Waldorf Astoria Maldives Ithaafushi

Location: null

Requisition ID: HOT0APW0

EOE/AA/Disabled/Veterans