Experience Inc. Jobs

Job Title:

Specialist, Sales Support

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Specialist, Sales Support to join our team. Today.

The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Have:

• 1+ year of relevant working experience

• Knowledge of Microsoft products including Word and Excel (can perform basic functions)

• Have necessary skills for email, phone and video communication

• Handle confidential information with complete integrity

• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines

• Accustomed to identifying and recommending corrective action for moderately complex issues

• Experience following scripts and processes according to contractual agreements

• Experience learning new technology and data

You will:

• Maintain quote documentation with accurate pricing and configurations

• Prepare quotes for contract renewals

• Ensure the integrity of client information is maintained in the database systems

• Manage Excel (can perform basic functions)

• Perform bookings (Purchase Order processing) and booking reconciliation

• Grow skill and expertise to perform quality assurance and begin to identify areas for improvement

• Focus on customer needs and communicate with Senior Sales Support staff and management.

• Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration

• Maintain Knowledge Base Tools, including a CRM

• Identify and call out operational risks to management for review and consideration

• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)

• Paid Time off

• Birthday Time Off

• Bereavement Leave

• Life Insurance

• Group Personal Accident Program

• Employee Assistance Program

• Volunteer Time Off, paid time yearly to volunteer with an organisation of your choice.

• Rewards and recognition programs

• Wellness Incentive Program

• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, the company is mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)