Experience Inc. Jobs

Senior Associate - Global Service Center (Makati)

Job ID

182961

Posted

11-Sep-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Data & Analytics

Location(s)

Makati City - National Capital Region - Philippines

Senior Associate - Global Service Center (Ayala Ave., Makati City)

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role:

The Senior Associate in Global Service Center plays a crucial role in maintaining the integrity and security access of our client sites globally. This position is instrumental in managing physical access provisioning across all client locations, ensuring compliance with internal standards and policies. Additionally, the role encompasses providing exemplary customer service by addressing inquiries, resolving complaints, and assisting with travel security concerns.

What You’ll Do:

• Customer Service Excellence: Address security access-related issues for all business units, ensuring high levels of customer satisfaction through various channels including phone, chat, email, and online platforms.

• Inquiry and Complaint Resolution: Actively respond to customer inquiries and concerns, ensuring timely follow-up and resolution to maintain customer satisfaction.

• Data Management: Maintain accurate records by updating system tools and spreadsheets with current service or customer information.

• Communication: Engage with customers to gather additional information and communicate subsequent steps in the work order or access request process.

• Reporting: Generate, review, and distribute various customer service reports as needed.

• Training and Leadership: Provide technical guidance and training to new hires and temporary employees. May also lead projects, ad hoc activities, and manage queues.

• Adaptability: Comfortable navigating a fast-paced and dynamic work environment.

• Flexibility: Ability to work on a shifting schedule, including 24/7 operations and holidays.

About you:

• Bachelor's Degree with at least 2 years of relevant experience

• Facilities Management Background is preferred but not required.

• Proficient in Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Advanced Microsoft Skills: Proficiency in Microsoft Visio and Power BI

• Ticketing System Experience: Previous experience with JIRA Service Desk or similar ticketing systems is a plus

• Amenable to work on a shifting schedule, 6 days a week, weekends/ holidays

• Can start ASAP

So, what's in it for you?

• Annual Merit Increase

• Performance Bonus

• 15 days of sick leave credits (unused sick leave credits convertible to cash)

• 15 days of vacation leave credits (unused vacation leave credits will be rolled over the following year)

• HMO and Life Insurance on Day 1

• Autonomy in work - We support and reward creators and doers, encourage innovation and an entrepreneurial mind-set.

• Inclusivity and Accessibility - We enable, value and embrace diverse perspectives across many dimensions

• Safety and Well-Being - You'll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing.

CBRE invites interested individuals to connect with us. Our company offers a dynamic work environment where employees can create non-linear career paths. We prioritize excellence and foster a collaborative culture built on shared values: respect, integrity, service, and excellence. We value diversity and encourage individuals to bring their unique perspectives and skills to our team. By joining CBRE, you will have the opportunity to chart your own career path and reach your full potential.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)