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About the role

As CWT Analyst, you will be accountable for the following:

• Gathers data, analyses and reports findings. Gathers data using existing formats and will suggest changes to these formats. Resolves disputes and acts as an SME, first escalation level.

• Conducts analyses to solve repetitive or patterned information and data queries/problems.

• Works within a variety of well-defined procedures and practices. Supervised on progress and results; informs management about analysis outcomes. Works autonomously within this scope, with regular steer required e.g. on project scope and prioritisation. May coach less experienced colleagues.

• Supports stakeholders in understanding analyses / outcomes and using them on topic related to own areas of expertise. Interaction with others demands influencing and persuasion in a tactful manner to explain and advise on performed analyses of information.

• Job holder identifies shortcomings in current processes, systems and procedures within the assigned unit and suggests improvements. Analyses, proposes and (where possible) implements alternatives.

Specific Responsibilities:

• Performs end to end collection activities of receivables which includes but not limited to outstanding and overdue collections, dispute handling, complex reconciliation and clearing as well as reporting of summary of balances.

• Handles complex customer queries

• Maintains and foster good working relationships with Sales, the business and with relevant FO business partners.

• Performs Pre-SAWT activities for CWT certificates which includes but not limited to affixing electronic signatures, renaming of certificates to a BIR-prescribed naming convention, preparation and reasonableness review of Pre-SAWT report

• Tracks offenses and sends reminders/warning letters as part of Consequence Management

• Troubleshoots, investigates and resolves issues related to CWT tool/applications through root cause analysis with close follow up with IT to ensure resolution

• Performs other activities required to support the closure and projects for customer receivables.

Where you fit in

You will be part of local operational teams so you must have a good understanding of local gaps, needs, and opportunities.

What we need from you

• Experience in creditable withholding tax, BIR form 2307, reconciliation of balances

• Relevant accounting/ tax skills

• Proficiency in MS Office and SAP

• Previous experience in handling mailboxes, preferred

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.