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The opportunity

The Digital Learning Admin Officer for Banca and Agency is responsible for LMS Reports Management, including the monitoring of the utilization and adoption of the learning platforms, preparation of reports, presentation of key insights, and tracking of learners’ progress for both Banca and Agency.

Responsibilities

• Monitor utilization and adoption of Axonify for Agency and Banca

• Monitor utilization and adoption of Horizon for Banca

• Prepare reports, communicate and present key insights, initiatives, and results to stakeholders to show overall progress on digital leads management and sales fulfillment platforms

• LMS Management: Manage and administer the Learning Management System (LMS), including uploading content, tracking learner progress, and generating reports for both Agency and Banca.

How will you create impact?

The role will report to the Head of Training, MCBL.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Graduate of Bachelor’s degree in Business studies / Administration / Management Experience

• With one year or more sales and admin support experience, preferably in a life insurance industry

• With Good interpersonal, verbal, and written communication skills

• Creative and attentive to details, with excellent organizational, analytical, and critical thinking skills

• Proficient in MS Office Applications particularly in Excel, Word and PowerPoint

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid