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SAP Client Success Consultant in Makati City, Philippines

Requisition ID: 289546

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Our Client Success organization serves as the focal point for our clients. We are a mosaic of high-performing individuals who are committed to elevating those around us.

Our mission is to achieve best in class client retention and drive scale while also ensuring that clients can trust in a consistently excellent experience across the company. This role is a direct extension of SAP Concurs Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.

About the role

As a Client Success Consultant, you will be responsible for working directly with our Client Success department and their clients to help break down complex situations, solve problems, and educate them to maximize their platform's value.

Who you are

As a Client Success Consultant, you will look forward to:

  • Become a leading expert on SAP Concurs suite of products and software solutions

  • Breakdown client complexity and make it simple to understand for clients and internal stakeholders

  • Frequently attend client meetings as a platform expert with the intention and ability to educate the client on their current SAP Concur solution

  • Recommend best practices to help the client scope out their current and future software needs

  • Assist in identifying opportunities for expansion as well as increasing client retention and experience

  • Build and deploy training sessions for the Client Success Managers aimed at increasing their knowledge of SAP Concurs software solutions

Preferred Skillset:

  • Presentation experience & training: in person, video and phone based

  • Proven ability to plan, develop, control and analyze projects for effective issue resolution and conflict management

  • Able to identify and qualify new opportunities within existing client base and accounts

  • Demonstrated ability to analyze complex situations, define key objectives, and develop strategies and action plans

Get to know us

We are committed to creating a diverse team and are looking for individuals that desire to make a difference.

We live by our values and are committed to demonstrating them:

  • Values Inclusion by creating space for all ideas, encouraging and welcoming team members to come as their authentic selves and acknowledging that diverse perspectives and experiences drive our success.

  • Invests in Collaboration Leaves ego at the door and achieves goals by delivering results with purpose, tenacity, and teamwork. Challenges self and others to think outside the box and aspire for more, while making it a priority to find ways to work better together and maintain trusting relationships.

  • Displays Passion- for the work we are doing, and what we have achieved. Committed to continuous learning, growth and the success of our clients.

  • Builds and honors Trust by listening first, being open about failures, seeking to understand, and having honest conversations. Holds self and others accountable for results.

  • Makes a Difference A catalyst for change. One who steps up, take action, build consensus, leads the change and owns the outcome.

  • Adaptable when faced with change - acquires understanding and absorbs new information rapidly. Is flexible in ones approach and comfortable with change Maintains composure and focus under pressure and takes a disciplined approach to clear objectives.

  • Demonstrates Empathy seeks to understand and recognize another persons reality, aiming to understand their feelings and perspectives, and using that understanding to guide subsequent actions.

  • Prioritizes Integrity Approaches all scenarios with honesty, accountability, and transparency. Does not compromise ethical behavior regardless of obstacles.

*Please note this is a Sydney base rolewe will prioritise applications of those currently residing in Australiagiven restricted visa availability related to Covid-19.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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