SAP CFE Consultant - Night Shift in Makati City, Philippines
Requisition ID: 289585
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.
Reporting to the Service Assistant Coach Team Lead, supporting clients in Americas region. The position is highly focused on providing quality consultation services based on the client's business requirements and/or spend management objectives. This will include on-going support of the customer after design and initial deployment, and throughout the life cycle of the customer engagement. This position requires a good knowledge of Concur T&E and Invoice solutions, excellent customer service skills, business communications terminology and technology, and organizational procedures.
Core Tasks may include
Active role in data gathering for the implementation and/or activation of SAP Concur products and services
Understand best practice configurations and provide recommendations
Manage projects, cases, escalations and/or other units of work as required
Provides on-going support of cloud-based products
Maintain awareness of customer business processes that may impact SAP Concur configuration requirement
Maintain accurate, high quality and timely documentation for all steps and activities undertaken on all matters
Maintain working knowledge of SAP Concur related products including new release
Exceeding and meeting departmental objectives
Prepare and/or maintain configuration to customer requirements
Be aware of and comply with all corporate policies.
Experience & Language Requirements
Experience with Concur Expense preferred
Experience with consultancy role preferred
Strong knowledge of customer care techniques and processes
Exceptional analytical and listening skills
Ability to operate well in a team environment
Keenness and flexibility to work extended hours
Management consulting experience is a plus
Bachelor's degree in any field or equivalent work experience supporting financial software or any cloud-based product.
Minimum 3 years experience in troubleshooting and/or in a highly focused customer service role, highly preferred
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations :
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