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SAP CFE Consultant - Night Shift in Makati City, Philippines

Requisition ID: 289585

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Job Overview:

Reporting to the Service Assistant Coach Team Lead, supporting clients in Americas region. The position is highly focused on providing quality consultation services based on the client's business requirements and/or spend management objectives. This will include on-going support of the customer after design and initial deployment, and throughout the life cycle of the customer engagement. This position requires a good knowledge of Concur T&E and Invoice solutions, excellent customer service skills, business communications terminology and technology, and organizational procedures.

Core Tasks may include

  • Active role in data gathering for the implementation and/or activation of SAP Concur products and services

  • Understand best practice configurations and provide recommendations

  • Manage projects, cases, escalations and/or other units of work as required

  • Provides on-going support of cloud-based products

  • Maintain awareness of customer business processes that may impact SAP Concur configuration requirement

  • Maintain accurate, high quality and timely documentation for all steps and activities undertaken on all matters

  • Maintain working knowledge of SAP Concur related products including new release

  • Exceeding and meeting departmental objectives

  • Prepare and/or maintain configuration to customer requirements

  • Be aware of and comply with all corporate policies.

Experience & Language Requirements

Functional Experience

  • Experience with Concur Expense preferred

  • Experience with consultancy role preferred

  • Strong knowledge of customer care techniques and processes

  • Exceptional analytical and listening skills

  • Ability to operate well in a team environment

  • Keenness and flexibility to work extended hours

  • Management consulting experience is a plus

Education

  • Bachelor's degree in any field or equivalent work experience supporting financial software or any cloud-based product.

  • Minimum 3 years experience in troubleshooting and/or in a highly focused customer service role, highly preferred

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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