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HCM Service is a global organization within National Accounts Services (NAS) that is comprised of highly technical associates with deep domain expertise that support the NAS client base across HCM Services.

RESPONSIBILITIES

As a NAS Vantage HCM Service Consultant specializing in Vantage payroll, you will be responsible for providing comprehensive support and consultation to clients utilizing our Human Capital Management software solutions. You will play a crucial role in ensuring accurate and efficient payroll processing for our clients, while also serving as a trusted advisor in navigating complex payroll-related inquiries.

· Research, Troubleshoot, and Resolve . You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.

· Communicate and Exceed Client Expectations . You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

· Educate and Provide Recommendations . You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.

PRODUCT / TECHNICAL SKILLS

§ Fluent in English (verbal and written)

§ Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools

PREFFERED QUALIFICATIONS

§ Proven experience in payroll processing and administration, preferably within a client-facing role.

§ In-depth knowledge of payroll regulations, tax laws, and compliance requirements.

§ Experience with HCM software systems, preferably with expertise in payroll modules.

§ Strong communication and interpersonal skills, with the ability to effectively communicate complex concepts to clients of varying technical background.

§ Exceptional problem-solving abilities and attention to detail.

§ Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.

CORE COMPETENCIES

§ Client Support : Ability provide exceptional customer service and support to clients, including resolving inquiries, addressing issues, and offering guidance on payroll-related matters.

§ Communication Skills: Strong verbal and written communication skills to effectively convey complex payroll concepts, provide training, and build rapport with clients.

§ Problem Solving : Demonstrated ability to analyze payroll-related problems, identify root causes, and implements effective solutions in a timely manner.

§ Collaborating/Teamwork : Working cooperatively with others to help a team or work group achieve its goals.

§ Attention to Detail : Meticulous attention to detail to ensure accuracy in payroll processing, data entry, and documentation.

§ Time Management : Ability to prioritize tasks, manage workload effectively, and generate insights to support decision-making and improve payroll processes.

§ Continuous Learning : Commitment to staying updated on best practices, and advancements in payroll technology to enhance expertise and provide value to clients.

§ Team Collaboration : Collaborative mindset with the ability to work effectively within cross-functional teams, including technical support teams, to deliver comprehensive client solutions.

§ Innovation : Propose innovative solutions or enhancements to payroll processes, systems, or service delivery methods to optimize efficiency and client satisfaction.

REPORTS TO MANAGER

Direct to Team Leader

*PERFORMANCE SCORECARD

The HCM Service Consultant is expected to independently manage overall workload in accordance with ADP’s Service Excellence standard and ensure timeliness and communications with clients are met based on client’s Service Level Agreement with ADP. Success and performance indicators are assessed through the following systems:

• Client satisfaction measured by transactional NPS.

• Efficiency and productivity captured in metrics such as Closes Average and Ownership.

• Quality & accuracy determined through Case documentation and Call evaluation.

• Feedback from Support, Leaders, and internal partners in relation to assigned work and responsibilities.

PRODUCT / TECHNICAL SKILLS  Fluent in English (verbal and written)  Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools PREFFERED QUALIFICATIONS  Proven experience in payroll processing and administration, preferably within a client-facing role.  In-depth knowledge of payroll regulations, tax laws, and compliance requirements.  Experience with HCM software systems, preferably with expertise in payroll modules.  Strong communication and interpersonal skills, with the ability to effectively communicate complex concepts to clients of varying technical background.  Exceptional problem-solving abilities and attention to detail.  Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.