ADP HRO - Comprehensive Services (Core) Payroll Support Representatives in Makati City Metro Manila, Philippines
HRO Comprehensive Services Payroll (Core) - Payroll Support Representative The Payroll Support Representative supports Comprehensive Services Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information. - Client Facing with Assigned Non-Comp Payroll Client Base - Works in an inbound phone support model - Provides WFN/AutoPay Payroll Technology Support - Supports General PR, HR & Benefit Questions - Supports Payroll Processing Questions and Issues - Conducts Initial Issue Troubleshooting - Works with internal teams to resolve complex issues
Education: Bachelor's Degree Experience: 2+ years Preference will be given to candidates who have the following: Bachelor's Degree in a Business or HR related field or equivalent education and experience required. SHRM, PHR, FPC, GBA, CEBS, and/or CHRS (ACA) 2+ years in a Customer Service environment. 2+ years HR Generalist experience. Skills: Strong project management and effective time management skills necessary. Basic knowledge of ADP's WFN (or other enterprise PR & H&W) products and a proven proficiency of navigating the ADP organization (or other) to resolve client requests required preferred. Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in "reactive" situations. Knowledge of Microsoft Office with a strong working knowledge of Excel Excellent interpersonal and telephone skills and demonstrated client conflict resolution skills necessary.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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