Job Information
Aimbridge Hospitality Front Office Manager in Maitland, Florida
Job Summary
Marriott Experience Preferred, but not required. LightSpeed experience helpful.
The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient, and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Responsibilities
QUALIFICATIONS:
At least 2 years of progressive experience in a hotel required.
Supervisory experience required.
Must be able to convey information and ideas clearly.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and basic arithmetic functions.
JOB RESPONSIBILITIES:
Respond to all guest requests problems, complaints, and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
Prepare and conduct all Front Desk interviews and follow hiring procedures.
Develop employee morale and ensure training of Front Desk personnel.
Review Front Desk staff's worked hours for payroll compilation and submit on a timely basis.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
Work closely with Accounting on follow-up items i.e. returned checks, rejected credit cards, employee discrepancies, etc.
Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
Ensure implementation of all Aimbridge Hospitality policies and house rules.
Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Attend monthly all-employee team meetings and any other functions required by management.
Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
Obtain all necessary information when taking room reservations.
Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
Be aware of all rates packages and promotions currently underway.
Follow and enforce all Aimbridge Hospitality hotel credit policies.
Establish and maintain key control system.
Focus the Front Desk Department on their role in contributing to the guest service scores.
Monitor all VIP's special guests and requests.
Assist with implementing and maintaining emergency procedures for front desk staff.
Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
Conduct meetings according to Aimbridge Hospitality standards as required by management.
Other duties as required.
Property Details
Located in the Maitland Center corporate community, Sheraton Orlando North is located 1,950 feet from Interstate 4 and offers on-site dining options and completely nonsmoking guest rooms.
Begin the day at the Sheraton Orlando North with a cup of coffee from the in-room coffee machine or by relaxing on the balcony. A flat-screen TV, desk, and private bathroom are also included in all rooms.
Guests can enjoy an energizing work out in the fitness center or a refreshing swim in the outdoor pool or hot tub. A business center, car hire, and meeting and banquet spaces are available.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Apply for this position (https://careers-aimbridge.icims.com/jobs/348773/front-office-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertySheraton Orlando North Hotel
Posted Date2 weeks ago(8/30/2024 2:23 PM)
ID2024-348773
LocationUS-FL-Maitland
CategoryFront Office/Guest Services
TypeRegular
StatusFull-Time
Company : NameAimbridge Hospitality