Experience Inc. Jobs

Description:

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Deployment Lead to join our Global Property Management team. In this role, you will be collaborating closely with the our Hotel colleagues and third party partners, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines canopen the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

The Role

In this role you will be supporting Hyatt’s Global portfolio of 1300 hotels through the transition process to Hyatt’s new Property Management Suite, Opera Cloud & Colleague Advantage. You will be responsible for preparing the hotel configuration data used to build Opera, conducting project kickoff and training webinars, and migrating data to the new PMS. This will require interaction with hotel teams, vendors and regional teams across the globe.

In this role, you will manage deployments to multiple properties simultaneously. This position requires 10% travel for onboarding and team meetings and can be based remotely in England, France, Germany, Spain or the United Arab Emirates.

• Development of training material for use by the Deployment team, the hotels or our vendors. Training materials include slide decks, trainers’ notes, and videos

• Conduct training webinars related to Hyatt’s Property Management Suite as needed during hotel transition

• Collect, review and update hotel configuration data in accordance with Hyatt standards

• Maintain strong relationships with Hyatt’s PMS vendors that will be supporting us with training and implementation efforts

Qualifications:

Experience Required:

• Reservations, Front Office or related rooms operations experience (2 years)

• Hotel Supervisory Experience in Operations (2 years)

• Robust experience with Hyatt’s business practices in use with Oracle’s Opera Property Management System

• Experience in delivering and preparing training

Experience Preferred:

• Operations experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Card processing

• Hotel department head experience

• Experience in multiple hotels, locations or brands is desired

• Experience in conducting classroom training and preparing training materials

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And offer a great range of benefits, including:

• Long term career growth opportunities

• A motivated and connected team

• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts

• And a company that truly cares

Primary Location: GB-ENG-London

Organization: Regional Office - EAME

Job Level: Full-time

Job: Global Property %26 Guest Services

Req ID: LON006275

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.