Experience Inc. Jobs

Description

Who we are?

Amazon Business (https://business.amazon.com) launched in 2015 to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide. Today, Amazon Business is loved by diverse customers in 9 countries worldwide (and growing), ranging from the largest companies in the world such as General Electric to sole proprietors, using experiences designed for desktop, mobile, to smart shelves. Business buy more than $1 trillion of products each year, ranging from staples to DNA sequencers, in the US alone. By 2018, Amazon Business had already reached $10 billion in sales and remains one of Amazon’s fastest growing segments. And we’re just getting started.

What is the team?

The SSR & Marketing team owns Customer acquisition, activation and growth of AB Customers with specific focus on SSR (self-service registered) and Micro Customers. We are responsible for the success on AB of millions of customers shopping on AB and we drive this through scalable initiatives to drive purchase and HVAs adoption from AB Customers, through channels such as emails, onsite campaigns, off-site advertising and in-person calls (SSR-Assisted program). We also own the marketing strategy for selection, pricing and delivery experience for AB Customers, launching campaigns to promote our most relevant professional products, with competitive pricing and fast delivery.

What is the role?

We are looking for a Sr. Program manager to manage SSR-Assisted program. The goal of the program is to provide account management support to AB Customers to drive high-value actions via in-person calls. The ideal candidate has both sales and product/program management experience.

Specific responsibilities include:

• Indirectly manage a team of sales agents WW

• Define use cases and roadmap for the AB SSR-A program both for new and existing customers

• Report and optimize towards goals, priorities and success metrics; develop the experimentation roadmap, in line with the long-term vision.

• Collect and analyze customer data to identify new opportunities to drive customer engagement.

• Create content and build mechanisms to educate agents and customers to ensure repeatable processes and effective change management

• Work with Product managers’ team to identify and prioritize customer specific needs for support that can be addressed with this program

• Identify process inefficiencies and propose scalable solutions globally.

• Drive learnings and insights, and applies for ongoing marketing measures or adjustments to the experimentation roadmap, and recommend scalable automated solutions.

Basic Qualifications

· Bachelor’s Degree in Business, Marketing, Math/Statistics, Economics, Computer Science or a similar field

· 6+ years’ experience in project or program management, or related roles

· Experience with SQL and ETL jobs, ability to generate insights from data

· Strong bias for action and stakeholder management to work effectively with cross-functional teams

· Proven analytical and quantitative skills with a passion and aptitude for analysis and related tools.

· Ability to work independently and juggle multiple tasks and prioritize customer facing initiatives

· Strong verbal and written communications in keeping stakeholders informed

Preferred Qualifications

Sales and Program management experience are considered a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.