Experience Inc. Jobs

Regional Account Manager Soft Services

Job ID

176522

Posted

18-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management

Location(s)

Madrid - Madrid, Comunidad de - Spain

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting a Contract Manager to join our team and deliver the Soft Facilities Management services on the client account.

As a Regional Contract Manager you will be responsible for delivering the Soft Services, working in partnership with all stakeholders with a primary focus on providing world class and unforgettable experiences that match CBRE’s brand positioning and client Admin key pillars of Service + Management.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings. The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities in country as well as managerial responsibilities for the Client regions reporting into the individual.

Key Responsibilities:

•Responsible for the contract management of the staff, operation and maintenance of Soft Services, including but not limited to:

•Front of House

•Mailroom

•Events

•Workplace Coordinators

•Building Engagement

•Cleaning

•Waste

•Planting

•Pest Control

•Line management responsibility for a contract team and indirectly for relevant sub-contractors, ensuing contracts are staffed by fully competent teams and that effective succession planning arrangements are in place. With support where reasonable from Local teams in remote countries.

•Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward.

•Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, monthly and ad-hoc reporting and other publications.

•Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported and collaborate with the relevant stakeholders to ensure timely closing out of tickets and jobs.

•Ensure a 5* customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

•Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

•To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.

•Ensure the provision of healthy and safe working conditions and regularly review the H&S policy and onsite support in the regions.

•Work closely with subject matter experts to engage and drive innovation, sustainability and best practice across all services delivered on site.

•Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

•Promote and maintain the core Values of CBRE.

•Delivery of services shall be in line with the strategy set by client and the Workplace Management Main Contact

Communication Skills:

•Ability to comprehend and interpret instructions, short correspondence, and memos, and task clarifying questions to ensure understanding

•Ability to respond to common inquiries or complaints in a prompt, customer focused manner

•Ability to effectively present information to an internal department and/or large groups of employees

•Work with in country teams as well as EMEA Account Manager

Person Specification:

•Ability to work in a fast-paced environment

•Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges

•Ability to work under pressure and draw on time management skills

•Customer service focused

•Strong problem-solving skills

•Comfortable with and embracing of new technologies and digital tools

•Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)