Experience Inc. Jobs

Description

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

As the Group Manager Operations you will supervise a team of digital content associates and front line team managers, meaning that you will directly and indirectly be responsible for multiple teams. You will manage problems across one or more functions by delegating tasks, identifying roadblocks and recommending trade-offs. You will also be responsible for delivering on team goals, providing guidance or coaching to your direct reports and for hiring new talent. To succeed in this role, you will need to become an expert in one or more processes or functions, operate with high level of autonomy, and effectively manage operations and catalogue managers.

Key job responsibilities

• Manage a 40-50 member team, including 3+ front line team managers to deliver on business goals related to content publishing, quality and data labelling

• Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving the continuous improvement of these metrics

• Track key metrics continuously, identify risks and gaps, and efficiently manage resources

• Identify and evaluate areas of opportunity against business requirements

• Analyse defects and develop programs that fix root causes, escalating when required

• Review Standard Operating Procedures (SOP), processes and tools to recommend changes that have a positive impact on quality measures

• Provide regular coaching and feedback to direct reports to help them develop functional and leadership capabilities

• Exhibit and promote a culture of putting customers first

About the team

Along with two other sites (Chennai, India and San Jose, Costa Rica), the Prime Video Global Operations team partners with a wide range of stakeholders across the Prime Video (Program, Business, Partner Operations, Tech, Product, Research and Science, etc) to oversee asset deliveries, system processing and assembly, and on-time, defect free, and complete content publishing to Prime Video’s global audience. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. Therefore, the DigiFlex Operations organization plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.

Basic Qualifications

• Experience of directly managing 2+ front line managers

• Experience of managing a 40+ member team

• Experience in analysing data and best practices to assess performance drivers

• Experience in influencing both external and internal stakeholders

• Experience using Microsoft office tools including Word, Excel, Power Point and Outlook

• Fluent in English both verbal and written

Preferred Qualifications

• Certified or trained in Lean Six Sigma methodology

• Experience and proficiency in Post house/Studios industry in the content publishing or quality management domain

• Experience and understanding of digital media and/or digital video supply chain

• Experience in data analysis, either through professional experience or education

• Experience in content publishing, quality and data labelling

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.